Our client in credit and payments industry, has an opening for an experienced Systems Support Analyst to play a key role in supporting the Credit Risk Systems Owner by ensuring efficient operation, optimisation, and continuous enhancement of all credit and collections system functions.
This role will act as a critical liaison between business and technology teams, ensuring that system configurations and enhancements are delivered accurately and efficiently, while adhering to business rules, compliance standards, and operational objectives.
Qualifications & Experience
- Bachelor’s degree in information systems, Business Analysis, Finance, or related field (or equivalent experience).
- Approximately 3 years years’ experience in Business Analysis, Systems Analysis, or Configuration roles.
- Experience within financial services, credit, lending, collections, or debt recovery environments.
- Exposure in delivering enhancements across the full development lifecycle.
Key Performance Areas
System Configuration & Strategy Implementation
- Configure system parameters, workflows, strategies, and rules within credit and collections platforms.
- Implement and adjust collection strategies, risk rules, scoring logic, dialler strategies, and letter/SMS workflows under guidance from the Systems Owner.
- Maintain accurate and up-to-date configuration records, version controls, and change documentation.
- Perform impact assessments on configuration changes and ensure alignment with system capabilities and compliance requirements.
System Monitoring, Validation & Performance Assurance
- Conduct regular system checks to ensure key processes are running (batch jobs, workflows, scoring, integrations).
- Investigate issues, identify root causes, and propose corrective actions.
- Validate system behaviour after configuration updates or deployments.
- Monitor data quality and escalations from operations, ensuring issues are resolved promptly.
Testing & Quality Assurance
- Develop and execute test cases for configuration changes, enhancements, and new functionality.
- Support User Acceptance Testing (UAT) with business teams.
- Log defects, work with IT/vendor teams to ensure resolution, and validate fixes.
- Ensure testing aligns with technical specifications and operational scenarios.
Stakeholder Support & Operational Enablement
- Provide first-line system support for credit, collections, and recovery teams.
- Answer queries relating to workflows, rules, strategies, and functionality.
- Conduct walkthroughs and assist in training users on new features or updated configurations.
- Prepare clear communication and release notes for changes
Governance, Compliance & Documentation
- Ensure configuration changes adhere to audit trails, internal controls, and regulatory requirements (NCA, POPIA, etc.).
- Maintain structured documentation of configurations, processes, and system logic.
- Support the Systems Owner in preparing governance reports, risk assessments, and compliance evidence.
- Provide reporting on system changes and performance.
Competencies
Functional Competencies
- Configuring system settings
- Implementing collection and risk strategies
- Conducting technical validation
- Performing requirements analysis
- Providing first-line system support
Behavioural competencies
- Strong analytical and problem-solving ability.
- Highly organised with excellent prioritisation skills.
- Strong documentation, specification writing, and communication skills.
- Ability to collaborate with diverse stakeholder groups (operations, IT, vendors, risk, finance).
- Resilient and solutions-driven with high attention to detail.
- Ability to work independently while escalating issues appropriately.
- Testing and QA skills.
General
- We are committed to fair and inclusive hiring. All suitably qualified applicants are welcome to apply.
- Preference may be given in line with our client’s Employment Equity plan and applicable legislation.
- Applicants must have the legal right to work in South Africa at the time of application.
- Only shortlisted candidates will be contacted. If you do not hear from us within 30 days, please consider your application unsuccessful.
- Please include your current remuneration (CTC), salary expectation, and notice period (optional but helpful for screening).
- By applying, you consent to the processing of your personal information for recruitment purposes in accordance with POPIA.
Desired Skills:
- Business Analysis
- Configuration
- Credit Risk
- Implementation
- Process Management
- Quality Assurance Testing (QA)
- Stakeholder Management