Salary: R30,000 – R50,000 per month (depending on experience)
Experience Required: 3-6 years
Working Hours: UK working hours
Contract: 6-month probation/initial engagement, transitioning to permanent (performance dependent)
Location: Remote (Cape Town-based)
Key Responsibilities
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Provide remote IT support to clients across a global environment
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Resolve day-to-day technical issues and handle escalations when required
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Set up and configure IT services and solutions
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Monitor network and service performance, ensuring uptime and stability
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Manage customer environments using centralised management tools
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Support connectivity, telecoms, and WiFi troubleshooting/configuration
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Deliver a consistently high level of customer service and engagement
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Provide clear updates, technical recommendations, and progress reporting
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Maintain accurate ticket notes, time entries, and documentation
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Support internal systems and assist with wider technical tasks as needed.
Essential Technical Skills
Strong experience with Windows environments, including:
Windows 10/11 support
Active Directory & Group Policy
Microsoft Teams
Microsoft 365 configuration, administration, and migration experience
Desktop support across Windows and MacOS
Experience deploying critical/security updates during scheduled maintenance windows using centralised automated tools
Experience managing centralised anti-malware platforms
Strong networking fundamentals, including wireless networking.
Desirable / Advantageous Skills
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Firewall and WAN security exposure
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Cloud support exposure (Azure / AWS)
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Web security filtering tools
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Email security/content filtering tools (e.g., Mimecast)
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Experience with RMM tools
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Industry certifications such as Microsoft / Cisco CCNA (or similar)
Required Soft Skills & Attributes
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Strong troubleshooting and fault-finding ability
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Excellent spoken and written English (must be grammatically strong)
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Professional customer communication (email + phone)
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Ability to explain technical issues to non-technical stakeholders
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close attention to detail and pride in work quality
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Continuous improvement mindset and willingness to learn
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Proactive, can-do approach and strong ownership mentality
Qualifications
Essential:
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Microsoft certification (any MCSA equivalent / Microsoft qualification)
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Excellent written and spoken English
Desirable:
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IT Diploma or Degree
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CCNA / CCNP / Network+ / AWS Certification
Desired Skills:
- AWS Certificate
Desired Work Experience:
- 2 to 5 years
About The Employer:
Were hiring an experienced IT Support Engineer to join a fast-paced Service Desk team supporting an international client base. Youll deliver remote support, troubleshooting, installations, and proactive maintenance across modern workplace environments. This is a client-facing role requiring excellent communication, ownership, and strong technical problem-solving ability.
Employer & Job Benefits:
- Remote
- Salary