Provide 1st/2nd line IT support to clients (remote and on-site as required)
Troubleshoot and resolve issues across:
Network connectivity (LAN/WAN), Wi-Fi, routers/switches, basic firewall troubleshooting
Windows desktop/laptop hardware and software support
Printers and peripheral devices
Microsoft 365 / email and basic user support
Diagnose faults and complete repairs, upgrades, and preventative maintenance
Install, configure and support PCs/laptops, printers, Wi-Fi access points and related devices
Maintain accurate job notes/ticket updates, documenting fixes and recommendations
Communicate professionally with users, take ownership of issues, and escalate when needed
Experience & requirements
- Minimum 3 years’ experience in IT Support / Network Support
- Strong hands-on troubleshooting across PCs, printers, Wi-Fi and networks
- Solid knowledge of Windows OS, hardware, and core networking (TCP/IP, DHCP, DNS; VLAN basics advantageous)
- Good communication skills and a customer-service mindset
- A driver’s license and own vehicle are essential for this role.
Desired Skills:
- Networking
- TCP/IP
- DNS
- Microsoft certified
- CompTia A+ and N+
Desired Work Experience:
- 2 to 5 years Systems / Network Administration
Desired Qualification Level:
- Grade 12 / Matric
About The Employer:
Our client is a team of IT professionals providing tailored IT support to a range of clients. Support is delivered remotely from their offices in Rondebosch, as well as via on-site visits when required. They’re growing and looking for a self-motivated, well-presented technician to join the team.
Employer & Job Benefits:
- This is a ctc package
- Annual incentive
- Travel claimed