ENVIRONMENT:
PROVIDE exceptional technical customer support as the next Systems Engineer sought by a Customer Experience Tech Specialist to join its team. Your role will include Linux Server Administration, VICIdial support and configuration, Genesys Cloud CX implementation and support & Qcontact implementation and support. Applicants must have Matric/Grade 12, an IT Diploma and Certifications including being Genesys Cloud Certified. You will also need 5 years’ experience in a Mid-level level IT Support Role including VoIP/ CcaaS, have Call Center experience as well as experience with Genesys Architect flows, Digital Channels, SIP, QA and VICIdial Administration.
DUTIES:
- Microsoft Server Administration.
- Linux Server Administration.
- Network and Firewall Support.
- Microsoft Azure Administration.
- SharePoint Administration.
- VoIP Services Support.
- VICIdial support and configuration.
- Genesys Cloud CX implementation and support.
- Qcontact implementation and support.
REQUIREMENTS:
Qualifications –
- Matric / Grade 12.
- Diploma in IT.
- Genesys Cloud Certified.
- Industry certification (Microsoft Azure, AWS, Fortinet).
Experience/Skills –
- 5 Years’ experience in a Mid-level IT Support Role including VoIP/ CcaaS.
- Genesys Architect flows, Digital Channels, SIP, QA.
- VICIdial Administration.
- Call Center experience.
- Strong Windows and Server Administrative skills.
- Strong troubleshooting skills and experience.
- Experience in Azure Infrastructure management.
ATTRIBUTES:
- Reliable.
- Energetic.
- Goal-oriented.
- Self-motivated.
- Excellent time keeping.
- Team player.
Desired Skills:
- Linux
- Microsoft Azure
- Microsoft SharePoint
- VoIP Configuration
About The Employer:
A Customer Experience Tech Specialist