Career Opportunity: Credit Facilitator (Team Lead)
Job Title: Credit Facilitator
Location: Johannesburg North (Onsite)
Contract Type: Full-time
Reports To: Credit Manager
Salary: Up to R32,000 CTC (Dependent on experience and qualifications)
Are you a seasoned Credit Professional with a unique blend of technical collection expertise and high emotional intelligence?
An established organization in Johannesburg North is seeking a Credit Facilitator to join their team. This is not a standard collections role; it requires a leader who can effectively manage credit functions while maintaining exceptional relationship management and conflict resolution skills. We are looking for a patient, people-oriented professional who can lead a team through complex financial negotiations with empathy and tact.
Key Responsibilities
Credit & Collections Management
- Effectively perform full-function credit facilitation and collections.
- Monitor accounts to identify outstanding debts and initiate appropriate collection actions.
- Manage complex debt negotiations while maintaining positive client relationships.
- Ensure all collection activities adhere to industry regulations and internal policies.
Team Leadership & Mentorship
- Provide direct leadership and guidance to a team of credit staff.
- Foster a collaborative environment focused on performance and professional growth.
- Handle escalated conflicts and provide resolutions that balance business needs with client retention.
Relationship Management
- Act as a key liaison between the organization and various stakeholders.
- Utilize high EQ to navigate difficult conversations and resolve disputes.
- Promote a culture of excellent service and effective communication across the credit department.
Minimum Requirements
Experience & Qualifications:
- 5+ years of experience in Credit Collections.
- 2+ years of experience in a Team Lead or supervisory capacity.
- Relevant tertiary qualification in Finance, Credit Management, or a related field.
Language & Communication:
- Fluency in English is essential.
- Fluency in multiple African languages is required to effectively support a diverse client base.
- Exceptional verbal and written communication skills.
Key Competencies:
- High Emotional Intelligence (EQ): Ability to manage your own emotions and understand those of others.
- Conflict Resolution: Proven track record of de-escalating tense situations.
- Patience & People Skills: A genuine interest in helping others and finding mutually beneficial solutions.
- Strategic Thinking: Ability to see the “big picture” while managing daily operational tasks.
How to Apply > Apply Today!
If you have the leadership experience and the soft skills required to excel in a high-stakes credit environment:
?? Email: [Email Address Removed]
?? Apply online: [URL Removed] Reference: CreditFacilitator_JHB_2026
Should you not hear back within 3-5 Business days, please deem your application as unsuccessful at this time. We will be in touch should we have any alternative roles available matching your experiences and qualifications.
Desired Skills:
- Credit Facilitator (Team Lead)
- Credit Facilitator (Team Lead)
- Credit Facilitator (Team Lead)