Business Analyst
Business Analysis and Requirements Engineering
- Skilled in eliciting requirements using interviews, workshops, surveys, document analysis and site visits
- Ability to analyse, decompose and synthesise information from multiple sources
- Competent in developing business requirements specifications, use cases, business rules and functional requirements
Process Mapping and Solution Design
- End to end AS IS and TO BE process investigation and documentation
- Business process and workflow analysis to identify efficiencies, improvements and solutions
- Ability to propose viable solution options based on expertise
Stakeholder Management and Collaboration
- Experience engaging internal and external stakeholders up to C level
- Strong negotiation and communication skills across business domains
- Ability to collaborate across teams and manage multiple initiatives simultaneously
Analytical Thinking and Problem Solving
- Translate high level business needs into detailed, actionable requirements
- Evaluate conflicting information and abstract complex data into meaningful insights
- Develop business cases, cost benefit analyses, KPIs and risk assessments
Project and Change Management
- Estimate analysis effort and time, plan and manage analysis related tasks
- Support vendor selection through RFP specifications
- Participate in or manage projects within defined timelines and budgets
- Support organisational change through communication and stakeholder engagement
Testing and Quality Assurance
- Develop test cases and support user acceptance testing
- Ensure solutions meet business requirements and quality standards
Customer Centric Mindset
- Think from the customer perspective and seek ways to continuously add value
- Challenge and support customers to optimise outcomes
Behavioural and Competency Skills
- Results oriented, self motivated, goal driven and able to perform under pressure
- Team participation through conflict resolution, empowerment and shared accountability
- Collaboration and influencing through relationship building, informal networks and inclusive decision making
- Adaptability and change leadership by encouraging change initiatives and managing transition impacts
Technical and Industry Knowledge
- Experience working with mixed enterprise application environments, third party and in house
- Telecommunications industry process knowledge
- Familiarity with BA standards, BABOK, IIBA tools and documentation templates
Qualifications and Experience
- BA certification, IIBA Level 2 or BABOK, or relevant B degree such as BTech or BCom Informatics
- 4 to 6 years telecommunications related business analysis experience with end user facing requirements work
Desired Skills:
- Communication
- Information Technology
- IIBA tools