Role Overview
Serve as the Business Analyst for CCBA’s TMS implementation project, focusing on Distribution Route/Vehicle Planning, Yard Management, Driver Payment, and Driver Invoicing processes. The role entails leading requirements analysis, high-level solution design, coordination with development teams, comprehensive testing, and supporting deployment, user training, and post go-live activities to ensure a successful implementation.
Key Responsibilities
- Requirements & Analysis:
- Analyse current logistics processes (e.g. routing, yard operations, driver payments) and capture detailed business and functional requirements, including mapping AS-IS and TO-BE workflows. Ensure all requirements are clearly documented and approved by stakeholders.
- Solution Design:
- Develop and document high-level solution designs that meet business requirements and align with TMS best practices. Facilitate design workshops to validate solutions and drive consensus with the vendors and CCBSA business.
- Development Collaboration:
- Work closely with vendor development teams and CCBSA and business throughout the build phase.
- Provide clarity on requirements, address questions promptly, and ensure the end-to-end solution is being built according to the specifications and design.
- Testing & Quality Assurance:
- Plan and execute comprehensive testing of the TMS solution, including system integration tests and end-to-end scenario validations.
- Log defects, work with developers to resolve issues, and retest fixes.
- Coordinate and support user acceptance testing (UAT) with business users to confirm the solution meets all requirements and quality standards.
- Deployment & Training:
- Support go-live readiness and deployment activities.
- Develop user training materials and standard operating procedures and conduct training sessions to ensure end-users can effectively use the new TMS features (Where required) Assist with data migration or cutover tasks as needed for a smooth transition.
- Post Go-Live Support:
- Provide post-implementation support (hyper-care) after go-live, troubleshooting any issues that arise in the production environment.
- Monitor system usage, gather user feedback, and work with the team to address any follow-up enhancements or process improvements to optimize the solution
RequirementsExperience & Qualifications:
- Transport Management Domain Experience:
- Proven experience with Transport Management Systems implementations is essential.
- Prior involvement in projects related to fleet routing, logistics planning, or yard management is highly valued.
- Business Analysis Experience:
- Approximately 8+ years of experience in business analysis or a related role, including substantial experience on large-scale IT implementation projects. (Experience serving in a dual BA/Tester capacity would be a plus.)
- Technical Familiarity:
- Hands-on experience with Microsoft Dynamics 365 F&O (Finance & Operations) or similar ERP systems, especially the TMS or supply chain modules.
- Familiarity with transportation planning software such as Roadnet, Route Builder, or other routing/dispatch solutions is highly desirable.
Education:
- Bachelor’s degree in information systems, Computer Science, Logistics/Supply Chain, or a related field.
- Industry Knowledge:
- Solid understanding of supply chain and distribution operations.
- Experience working in an FMCG/Distribution environment or with logistics processes (transportation, warehousing, fleet management) will help the candidate quickly contextually grasp CCBA’s needs
Desired Skills:
- Testing
- Transport management systems
- Stakeholder engagement
- Agile and Waterfall
Desired Qualification Level:
- Degree
About The Employer: