- ServiceNow-based custom application development
- Review and streamline existing code
- Transfer custom code into the ServiceNow standard framework
- Development and conception of new features
- Supporting ServiceNow ITSM customers regarding their Service structures and Configuration Items
- Creating and updating documentation of user guides and guidelines including Operations manuals
Minimum Requirements:
QUALIFICATIONS / EXPERIENCE:
- Fluent English-speaking, including Business reading and writing
- Information Technology Qualification
- ServiceNow Certified Systems Administrator
- ServiceNow Certified Application Developer
- Minimum of 5 years working experience in IT, specifically ServiceNow
- Team-Player (working in an international environment and team)
ESSENTIAL SKILLS:
- Deep ServiceNow expertise
- Experience in ServiceNow-based custom app development
- Experience in enterprise IT Service Management (ITSM)
- Experience in the Common Service Data Model 5 (CSDM) and Configuration Management Database (CMDB)
- Experience in integration with KAFKA, REST API, NOW API, Active Directory
- Experience with UI Builder, Service Portal Designer, Themes and Widgets
- Experience in integrating complex business information and technical requirements
- Knowhow in technical governance and streamlining existing solutions
- Experience with ITIL™ V4 Foundation
- Experience with Agile Methodology
- Ability to conceptualise complex information, but also delve into the details when required
- Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
Desired Skills:
- ServiceNow
- CMBD
- CSDM