The IT Administrator will play a key role in maintaining the company’s IT networks, servers and security systems in collaboration with the outsourced IT vendor, providing 3rd line network support, and assisting with continuous IT improvement
Areas of responsibility include:
Network and Server Infrastructure, Technical Support, Infrastructure Maintenance, IT Projects, Coordination of Outsource IT Services, and General Administration.
Key Responsibilities:
- Manage outsourced service providers to maintain infrastructure health
- Administer Microsoft SharePoint environment
- User identity administration
- Responsible for periodic file cleanups on servers
- Assist with Disaster Recovery planning and testing
- General database administration
- Software license management
- Set and manages user expectations
- Provide staff training for the purposes of creating awareness around security and IT policies
- Manage outsourced IT service provider with regards to timeous desktop support
- General line of business application support
- Monitor that outsourced IT vendor’s work is completed according to set standards and procedures as set out by IT Manager
- Ensure backup procedures are followed daily by outsourced IT vendor
- Monitor that outsourced printing services provider’s work is completed according to agreed timeframes
Requirements:
- Relevant 3-year tertiary qualification in IT and relevant certificates
- A minimum of 5 years relevant IT support experience
- Experience supporting multiple users
- Relevant experience and knowledge with WAN and LAN networks
- Active Directory. SQL Server and general database administration experience
- JNET programming experience
- Relevant expertise when it comes to hosted server platforms and virtualised environments
- Azure enterprise cloud experience
- Knowledge and experience with Microsoft SharePoint and CRM
- Power Automate and IT Infrastructure Library (ITIL) experience would be advantageous
Desired Skills:
- Coding
- IT Support
- Wide Area Networks (WAN)