My client who is well established within the sport, leisure and wellness industry based in Woodmead is searching for a well presented and knowledgeable Junior IT Technician to provide user support and customer service on all applications and platforms to agreed SLA’s and Standards. Troubleshoot problems and resolve/escalate through to solution.
Min Requirements
- Degree or Diploma in MCITP; Network N+; A+
- Grade 12
- MS environment + Linux
- Breadth of technical knowledge
- Ability to learn the intricacies of new networking & server software packages
- Ability to work with minimum supervision
- Time Management
- Ability to make quick & informed decisions
- Strong Communication skills
- Excellent Administrative skills
Duties and Responsibilities
- Maintaining wireless connection at each site and adding users/units per request
- Basic printer support on printer units within MoreCorp group. Driver installation, Pin code setup, Mailbox setup.
- Basic support on telephone systems.
- Building and setup of new assets. (Desktops and Laptops)
- Mail releases
- Managing of Mail Blacklists and White Lists.
- Managing of Auto responses (e.g. Call centre support mail)
- User Archiving of Mailboxes
- Out of office assistance
- Calendar issues
- General email support. Bounce backs and connectivity issues
- Creation of Fax2email accounts
- Creation of new user accounts
- Managing and creation of TS accounts
- Ordering of new IT equipment from suppliers
- Onsite support as required
- General CRM support. Reset of passwords
- Connectivity issues linked to internet connections at all sites
- Arranging and setting up VPN remote access
- User resignations. Removal of all IT related accounts.
- Installation of software as required by users.
- Weekend on-call support and afterhours support
- General retail switching support. Over/Short paid issues, connectivity, Pin pad problems at POS.
- General mobile device support such as iPad, iPhone, Android phones, Blackberry phone
- Support of User 3G cards and software – Installation, configuration and general troubleshooting
- Office 365 maintenace including distribution lists, user groups and supplier contacts
- Slack/Workast assistance
Attributes
The ideal candidate must be:
- Proactive
- Presentable
- Well-spoken
- Eager learner
- Able to work in a commercial environment
- Excellent communication
Desired Skills:
- Desktop technician
- IT Thecnician
- De4sktop Support
- IT Support