Rand Mutual Assurance (RMA) has launched e‑CARE, a digital claims platform designed to modernise the organisation’s service delivery, streamline claims processing and enhance the experience of injured workers, employers, healthcare providers and internal teams.
e‑CARE simplifies the claims process, replacing manual, paper‑based workflows with a seamless digital experience that improves turnaround times, reduces administrative burden, and enhances transparency for all stakeholders.
“eCARE represents a bold step forward for RMA and the communities we serve. It is more than a system upgrade – it is a strategic investment in service excellence, operational efficiency and beneficiary centred care,” says RMA CIO Keneilwe Gwabeni.
“Our goal is to ensure that every injured worker receives the support they need quickly, transparently and with dignity. e‑CARE helps us deliver on that promise.”
Key enhancements include:
- Faster claims processing, supported by automated workflows and real‑time data validation.
- Improved transparency, with users able to track claim progress and access documentation online.
- Reduced administrative burden, enabling employers and healthcare providers to submit information digitally.
- Enhanced accuracy and compliance, supported by structured data capture and integrated verification.
RMA plays a critical role in supporting injured workers under the Compensation for Occupational Injuries and Diseases Act (COIDA). By modernising its claims environment, the organisation aims to contribute to broader national goals of improving labour security, economic productivity and access to social protection.
The platform supports:
- Faster recovery and return‑to‑work outcomes for injured workers.
- Improved coordination between employers, healthcare providers, and RMA.
- Greater accountability and data‑driven decision‑making across the claims value chain.
“Our responsibility extends beyond processing claims; we are custodians of a system that protects workers and supports economic resilience. eCARE strengthens that system by improving access, efficiency and trust,” Gwabeni adds.