Enterprise Delivery Systems Architect
Role Purpose
The Enterprise Delivery Systems Architect will be responsible for leading the architectural design, governance, and migration strategy for the organosation’s enterprise delivery ecosystem, with a strong focus on migrating and consolidating delivery management capability into Targetprocess.
This role is critical to ensuring the structural integrity of the delivery ecosystem supporting core IT, Digital Commerce, Media, Rewards, FinTech, and related technology domains across Africa’s largest retail technology estate.
The successful candidate will define how delivery teams, portfolios, programmes, value streams, reporting structures, governance models, and executive visibility are enabled through Targetprocess and its integration with the broader enterprise tooling landscape.
The role requires a senior architect who can operate across enterprise agile delivery, platform migration, delivery telemetry, reporting integrity, governance design, and cross-platform integration architecture.
Key Responsibilities
Targetprocess Migration Strategy and Architecture
- Lead the enterprise architecture and migration strategy for moving delivery management capability into Targetprocess.
- Assess the current delivery tooling landscape, including Jira Data Center, Jira Cloud Enterprise, Targetprocess, and related reporting and governance platforms.
- Define the future-state Targetprocess operating model across teams, programmes, portfolios, value streams, and executive reporting layers.
- Design migration principles, data structures, hierarchy models, workflows, governance rules, and reporting frameworks for Targetprocess.
- Ensure the Targetprocess migration supports scaled agile delivery, portfolio visibility, delivery traceability, and executive decision-making.
- Partner with delivery, product, portfolio, engineering, architecture, governance, and executive stakeholders to ensure the migration is practical, scalable, and aligned to business outcomes.
- Identify migration risks, dependencies, data quality issues, adoption challenges, reporting gaps, and integration requirements.
- Ensure that the migration to Targetprocess reduces delivery friction rather than creating additional administrative burden for teams.
Enterprise Delivery Systems Architecture
- Own and evolve the enterprise delivery systems architecture across the organisation’s technology delivery estate.
- Ensure delivery platforms support a complex scaled agile environment across 230+ delivery teams and more than 1,600 stakeholders.
- Define the structural design of delivery tooling across team execution, portfolio governance, value stream visibility, and executive reporting.
- Create alignment between operating model, tooling architecture, delivery taxonomy, reporting structures, and governance requirements.
- Ensure the enterprise delivery ecosystem supports visibility across core IT, Digital Commerce, Media, Rewards, FinTech, and related business domains.
- Maintain architectural integrity across complex delivery systems while preserving team autonomy.
- Provide architectural direction on how Targetprocess should become the central platform for enterprise delivery visibility and governance.
Jira to Targetprocess Alignment and Migration
- Define how Jira Data Center, Jira Cloud Enterprise, and Targetprocess will coexist during transition and migration phases.
- Support the strategy for migrating from Jira-based delivery structures into Targetprocess-enabled portfolio and enterprise delivery models.
- Assess current Jira configurations, workflows, data models, issue hierarchies, boards, reporting structures, and integrations.
- Determine what delivery information should remain in Jira versus what should be governed, visualised, or managed through Targetprocess.
- Design traceability between Jira execution-level data and Targetprocess portfolio, programme, value stream, and executive-level views.
- Ensure data integrity, reporting consistency, and governance visibility across Jira and Targetprocess ecosystems.
- Support the Jira Data Center to Jira Cloud Enterprise migration strategy where relevant, ensuring alignment with the broader Targetprocess roadmap.
- Define integration and synchronisation patterns between Jira and Targetprocess to enable accurate delivery telemetry and executive reporting.
Targetprocess Governance, Reporting and Delivery Telemetry
- Design Targetprocess-based governance and reporting frameworks across 230+ delivery teams and 1,600+ stakeholders.
- Define how delivery data should be structured, classified, governed, and reported through Targetprocess.
- Establish reporting integrity frameworks to ensure executive dashboards are accurate, traceable, consistent, and trusted.
- Create centralised visibility across delivery health, flow, throughput, dependencies, risks, milestones, incidents, vulnerabilities, defects, and compliance obligations.
- Develop Targetprocess dashboarding and reporting principles that support different stakeholder levels, from delivery teams to executive leadership.
- Ensure Targetprocess enables traceability from strategic objectives through portfolios, programmes, initiatives, epics, features, and team-level delivery.
- Reduce manual reporting effort by improving automated data flows, standardised reporting structures, and consistent delivery telemetry.
- Support enterprise leadership with meaningful insights into delivery confidence, bottlenecks, risk exposure, and business impact.
Scaled Agile Operating Model Enablement
- Align Targetprocess configuration and architecture to Shoprite’s scaled agile operating structures.
- Design delivery hierarchies that support teams, tribes, portfolios, value streams, programmes, products, and enterprise initiatives.
- Ensure Targetprocess reflects the real operating model of the organisation while enabling improved governance and visibility.
- Support the evolution of agile delivery structures by ensuring tooling, workflows, reporting, and governance models are fit for purpose.
- Enable enterprise-wide visibility without compromising the autonomy and speed of individual delivery teams.
- Partner with agile leads, product leaders, engineering leaders, delivery managers, and portfolio stakeholders to ensure adoption and usability.
- Help reduce duplication, inconsistent reporting, delivery friction, and governance gaps across the delivery landscape.
Cross-Platform Integration Architecture
- Design integration architecture across Targetprocess, Jira, and other enterprise delivery, risk, security, compliance, and reporting systems.
- Define data flows, integration principles, APIs, synchronisation rules, ownership models, and quality controls.
- Ensure integration between execution-level delivery tooling and enterprise-level governance platforms.
- Support traceability across delivery work, vulnerabilities, incidents, defects, risks, compliance obligations, and executive reporting requirements.
- Ensure integration architecture provides accurate, timely, and trusted delivery data.
- Work with technical teams to validate integration feasibility, data mapping, platform constraints, and implementation sequencing.
- Ensure the broader delivery ecosystem remains scalable, secure, supportable, and aligned to enterprise architecture principles.
Risk, Compliance and Operational Visibility
- Design Targetprocess-enabled visibility for vulnerabilities, incidents, defects, compliance obligations, audit findings, and delivery risks.
- Ensure governance models provide the right level of visibility without creating unnecessary process overhead.
- Support traceability between delivery execution, operational risk, security exposure, compliance requirements, and business outcomes.
- Partner with security, risk, compliance, operations, engineering, product, and delivery leadership to strengthen enterprise oversight.
- Improve reporting transparency across risk and compliance obligations while maintaining practical delivery workflows.
- Enable leadership to identify delivery risk, dependency risk, operational exposure, and compliance concerns early.
Stakeholder Engagement and Change Enablement
- Engage with senior technology leaders, enterprise architects, delivery executives, portfolio leads, product teams, engineering teams, agile leaders, governance forums, and operational stakeholders.
- Translate complex Targetprocess migration and delivery architecture decisions into clear recommendations for executive audiences.
- Facilitate alignment across multiple domains, teams, platforms, and stakeholder groups.
- Act as a trusted advisor on Targetprocess migration, delivery systems architecture, reporting integrity, tooling governance, and scaled agile enablement.
- Support adoption by ensuring Targetprocess structures are intuitive, practical, and aligned to how teams actually deliver.
- Influence decision-making across a large and complex stakeholder landscape.
Required Experience
- Significant experience in enterprise delivery systems architecture, agile tooling architecture, delivery governance, or scaled agile transformation.
- Strong experience with Targetprocess in a large enterprise environment.
- Proven experience designing or implementing Targetprocess structures across portfolios, value streams, programmes, products, teams, and executive reporting layers.
- Experience migrating, integrating, or consolidating delivery management platforms into Targetprocess.
- Strong experience with Jira at enterprise scale, ideally including Jira Data Center and Jira Cloud Enterprise.
- Experience defining coexistence, migration, or integration strategies between Jira and Targetprocess.
- Strong understanding of scaled agile delivery models and enterprise agile operating structures.
- Experience designing delivery taxonomy, hierarchy models, workflow structures, governance rules, reporting models, and traceability frameworks.
- Strong experience with executive reporting, delivery dashboards, delivery telemetry, governance visibility, and data integrity frameworks.
- Experience designing cross-platform integrations across delivery, portfolio, reporting, risk, security, compliance, and operational systems.
- Exposure to vulnerability, incident, defect, compliance, and risk visibility within a technology delivery environment.
- Experience working across large numbers of teams, stakeholders, platforms, and business domains.
- Retail, eCommerce, Digital Commerce, FinTech, Rewards, Media, or large-scale platform delivery experience would be advantageous.
Technical and Platform Knowledge
The ideal candidate should have strong exposure to several of the following:
- Targetprocess
- Targetprocess migration and implementation
- Targetprocess portfolio and value stream structures
- Targetprocess reporting and dashboarding
- Jira Data Center
- Jira Cloud Enterprise
- Jira to Targetprocess integration
- Jira migration planning
- Agile delivery tooling
- Portfolio and programme management platforms
- Enterprise delivery dashboards
- Delivery telemetry and metrics frameworks
- Scaled agile operating models
- Workflow design and governance
- Data integrity and reporting traceability
- Cross-platform integrations
- APIs and integration architecture
- DevOps and engineering delivery environments
- Incident, vulnerability, defect and compliance tracking
- Executive reporting frameworks
- Enterprise architecture principles
- Technology governance models
Key Skills and Competencies
- Strong Targetprocess architecture and migration capability
- Enterprise delivery systems thinking
- Strong understanding of agile delivery at scale
- Ability to design practical tooling structures for complex delivery environments
- Strong governance and reporting design capability
- Ability to balance centralised visibility with team autonomy
- Strong analytical and problem-solving skills
- Ability to simplify complex delivery ecosystems
- Excellent stakeholder management skills
- Strong executive communication skills
- Ability to influence without direct authority
- High attention to data integrity and reporting accuracy
- Strong facilitation and alignment capability
- Comfortable operating in ambiguity and complexity
- Pragmatic, structured, and outcome-focused
- Strong understanding of delivery telemetry, traceability, and executive reporting needs
Education and Certifications
A relevant qualification in Information Systems, Computer Science, Engineering, Business, Technology, or a related field would be advantageous.
Relevant certifications would be beneficial, including:
- Targetprocess training or platform experience
- SAFe / Scaled Agile certification
- Jira / Atlassian certifications
- Enterprise Architecture certification
- TOGAF or equivalent
- Agile / Scrum certifications
- Product or Portfolio Management certifications
- ITIL or technology governance certifications
Success Measures
The successful candidate will be measured against their ability to:
- Define a clear Targetprocess migration and enterprise adoption strategy.
- Establish Targetprocess as a central platform for enterprise delivery visibility and governance.
- Improve traceability from strategy through portfolio, programme, product, and team-level delivery.
- Enable reliable, accurate, and trusted executive reporting through Targetprocess.
- Improve integration between Jira and Targetprocess ecosystems.
- Reduce manual reporting effort and improve delivery telemetry.
- Improve governance visibility across 230+ delivery teams and 1,600+ stakeholders.
- Preserve team autonomy while improving enterprise oversight.
- Improve visibility of vulnerabilities, incidents, defects, risks, dependencies, and compliance obligations.
- Support a scalable, practical, and sustainable enterprise delivery operating model.
- Reduce delivery friction while improving governance, reporting quality, and decision-making.
Ideal Candidate Profile
The ideal candidate is a senior Enterprise Delivery Systems Architect, Targetprocess Architect, Agile Tooling Architect, or Enterprise Agile Delivery Architect who has operated in a complex, large-scale technology environment.
They should have strong experience with Targetprocess and understand how to structure the platform to support portfolios, value streams, programmes, products, teams, governance, delivery telemetry, and executive reporting.
This is not simply a Jira administrator, Targetprocess configuration specialist, or agile coach role. The person needs to think architecturally about how delivery systems, operating models, reporting, integrations, governance, and migration strategy fit together across a large enterprise.
They must be able to guide the organisation through the transition from fragmented or Jira-led delivery visibility into a more integrated Targetprocess-enabled enterprise delivery model.
They will bring the ability to create visibility, consistency, traceability, and control without slowing delivery teams down or creating unnecessary bureaucracy. They must be equally comfortable engaging with executive stakeholders and understanding the practical realities of how delivery teams work day to day.
Desired Skills:
- Enterprise Delivery Systems Architect
- Targetprocess Architect
- Targetprocess Migration