Global legal practice is looking to appoint a Service Desk Analyst
The Service Desk Analyst is responsible for providing professional, responsive first and second-line IT support to partners, fee earners and business services staff across the offices.
Required:
- Relevant IT qualification (A+, N+ or combination thereof).
- Microsoft 365 certification (e.g. MS-900 Microsoft 365 Fundamentals) or Microsoft Office Specialist certification.
- Minimum 2–3 years’ experience in an IT service desk or desktop support environment.
- Solid experience supporting Microsoft Windows and Microsoft 365 environments.
- Experience with ITSM ticket logging systems.
- Strong customer service orientation with excellent communication skills.
Preferred:
- ITIL 4 Foundation certification (or willingness to obtain within 12 months).
- Microsoft Azure Fundamentals (AZ-900).
- Experience in a legal, professional services or financial services environment.
- Experience with ManageEngine ServiceDesk Plus.
- Experience with IT asset management processes.
Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful.
However, please keep a lookout on our website, [URL Removed] for available positions which may be inline with your career aspirations.
Desired Skills:
- IT service desk or desktop support
- ITSM ticket logging systems
- Legal
- professional services