- Provide desktop, laptop, and end-user support across a variety of technologies and platforms.
- Diagnose and resolve hardware, software, connectivity, and application-related issues.
- Manage incidents and service requests through the ticketing system, ensuring timely updates and resolution within agreed service levels.
- Perform user account administration, including password resets, account management, and access-related support.
- Support Microsoft-based environments, including Office 365 and Windows operating systems.
- Assist with printer setup, troubleshooting, and maintenance.
- Coordinate with third-party vendors and service providers when required.
- Provide remote and on-site technical support as needed.
- Maintain accurate documentation of support activities and technical solutions.
- Contribute to asset management and equipment lifecycle processes.
- Escalate complex technical issues appropriately while maintaining clear communication with users and stakeholders.
Desired Skills:
- Support
- Desktop
- Technician