Take Your IT Support Career to the Next Level as an L2 Service Desk Engineer
Join a fast-growing organisation where your technical skills and problem-solving mindset will be key in delivering exceptional IT support and keeping business operations running smoothly.
Our client is looking for a skilled Service Desk Engineer (L2) to join their dynamic IT support team. This role is ideal for an experienced support professional who thrives in an SLA-driven environment, enjoys resolving complex technical issues, and is ready to take ownership of escalations while supporting a diverse user base.
What’s in It for You?
- Opportunity to work in a high-performance IT environment
- Exposure to enterprise systems and modern technologies
- Clear career progression into Infrastructure, Networking, or Systems Administration
- Collaborative and supportive team culture
Key Responsibilities
- Provide second-line technical support for escalated incidents and service requests
- Troubleshoot issues across Windows environments, Microsoft 365, and networking
- Ensure tickets are resolved within agreed SLA timelines
- Support end-users via remote tools, calls, and onsite assistance when required
- Manage user accounts, permissions, and access (AD/Azure AD)
- Maintain detailed documentation and update knowledge base articles
- Escalate complex issues to senior engineers while ensuring ownership throughout
Experience & Skills | Ideal Profile
- 2–5 years’ experience in IT Support / Service Desk (L2 level)
- Strong experience with Windows OS, Microsoft 365, and Active Directory
- Proven ability to handle ticket queues and escalations in SLA environments
- Solid troubleshooting skills across hardware, software, and basic networking
- Experience using ITSM / ticketing tools
- Strong communication and customer service skills
- Relevant certifications (CompTIA A+, N+, Microsoft) advantageous
If you’re a proactive and solutions-driven support engineer ready for your next challenge,
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Desired Skills:
- Infrastructure
- Support
- Service Desk Engineer