A leading project management and infrastructure consulting company is seeking a a proactive and technically skilled IT Support Technician professional to join their team in Stellenbosch. The successful candidate will be responsible for providing first-line IT support, maintaining the company’s IT infrastructure and assets, and ensuring the smooth day-to-day operation of hardware, software, and network services across multiple branches.
Responsibilities:
First-Line IT Support
- Provide first-line technical support to internal users via phone, email, remote support, and in person.
- Troubleshoot and resolve hardware, software, printer, network, and peripheral issues.
- Escalate complex technical issues to the outsourced IT support provider where appropriate.
- Install, configure, and maintain desktops, laptops, software, and related IT equipment.
- Set up and manage user accounts, permissions, and access within Active Directory and Microsoft 365.
Systems & Infrastructure Support
- Monitor and maintain IT systems and network performance to ensure reliability and uptime.
- Support Microsoft 365 services, remote access solutions, and video conferencing platforms.
- Assist with system upgrades, deployments, and other IT-related projects.
- Monitor server storage capacity and perform housekeeping where required.
IT Asset Management
- Maintain an accurate inventory of company IT assets and equipment.
- Assess hardware requirements and proactively recommend replacements or upgrades.
- Coordinate quotations and procurement for new hardware and equipment.
- Prepare, configure, and deploy new devices for users.
User Support & Administration
- Assist with employee onboarding and offboarding, including workstation setup, account creation, and equipment recovery.
- Maintain accurate support documentation, ticket records, and asset registers.
- Ensure users receive timely and professional support while maintaining excellent customer service standards.
General IT Support
- Support desktop PCs, laptops, printers, scanners, telephony, networking equipment, and other peripherals.
- Assist with LAN connectivity and basic infrastructure troubleshooting.
- Perform general IT administration and ad hoc technical support as required
Requirements:
- Previous experience in an IT Support Technician, Helpdesk, or Desktop Support role.
- Relevant IT qualification or certification (CompTIA A+, N+, Microsoft, or similar) will be advantageous.
- Experience supporting Microsoft Windows operating systems and Microsoft 365.
- Basic knowledge of Active Directory, networking, and hardware troubleshooting.
- Experience supporting printers, desktops, laptops, and peripheral devices.
Skills:
- Strong troubleshooting and problem-solving abilities.
- Excellent customer service and communication skills.
- Strong organisational and time management skills.
- High attention to detail and accuracy.
- Ability to prioritise multiple support requests effectively.
- Proactive, dependable, and solutions-driven.
- Ability to work independently while collaborating effectively within a team.
- Willingness to continuously learn and adapt to new technologies.
Desired Skills:
- Microsoft Windows
- It Support
- Desktop Support
- CompTIA
- A+
- N+
- Help Desk Support
- Networking
Desired Work Experience:
- 1 to 2 years