An independent financial services provider based in Port Elizabeth (Gqeberha), South Africa, offering a full spectrum of wealth management, insurance, and advisory solutions, is seeking a IT Helpdesk Technician who will provide first-line (L1) helpdesk support and service excellence to internal clients, ensuring prompt ticket triage, user guidance, and basic troubleshooting.
Responsibilities:
- Act as the primary contact for incoming IT support tickets, logging, resolving, and escalating issues to the Systems Administrator as required.
- Train and assist end-users on basic troubleshooting to reduce repetitive support tickets.
- Prepare weekly status reports on ticketing volume, resolution rates, and escalations.
- Assist the Systems Administrator with core systems maintenance, monthly patching cycles, server health monitoring, and backup validation/reporting.
- Support Microsoft 365, Exchange, active directory/email rules, user rights, and archiving.
- Format, reimage, update, and deploy end-user devices, software, and peripheral equipment.
- Maintain customized operational spreadsheets and support IT procurement processes as needed.
- Maintain and troubleshoot peripheral hardware, including network switches, access control, clocking systems, printers/scanners, and mobile devices.
- Create and deploy company email signatures and banners, including ad-hoc image editing when requested.
Minimum Requirements:
- Required: Matric Certificate; CompTIA A+ and N+ proficiency.
- Advantageous: 3-year Diploma or Degree in Information Technology or a related field.
- Proven experience in desktop and basic server support within a Windows corporate network environment.
- Hands-on exposure to Microsoft 365, Exchange, MS-SQL, Hyper-V, VMware, and complex network configurations.
- Familiarity with IT security measures and system backup operations.
- Languages: Fully bilingual in English and Afrikaans (Non-negotiable).
- Licensing: Valid Code 8 Driver’s License (Non-negotiable).
- Availability: Willingness to work after hours or on weekends when necessary to maintain zero business-hour downtime.
- Core Competencies
- Technical Mindset: Strong analytical problem-solving skills; enthusiastic tinkerer with a track record of practical solutions.
- Service & Communication: Excellent verbal and written communication with a high-touch customer service orientation.
- Work Ethic & Delivery: Highly responsive, organized, and adaptable under pressure with strict attention to detail and self-management capabilities.
Benefits:
Competitive salary based on experience (salary can potentially be more based on experience/skills)
IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to [Email Address Removed].com
Desired Skills:
- IT Helpdesk Technician
- IT Helpdesk Technician
- IT Helpdesk Technician