We are recruiting a WMS Systems Support specialist for a large distribution center. This is a hands-on role supporting the warehouse management system, its users and the daily flow of data between the WMS and ERP system.
Experience with Manhattan WMS will be a strong advantage. We are particularly interested in candidates who have supported Manhattan in a live distribution center and can investigate operational issues using system transactions and process history.
What you’ll do
- Provide first-line WMS support to distribution center users and escalate issues to the WMS vendor when needed.
- Maintain SKU master data, barcodes, pack sizes, weights and dimensions.
- Manage bin master data, pick faces, bulk locations and pick wave templates.
- Set up users and maintain appropriate system access.
- Monitor ERP-WMS integration failures, check stock balances and coordinate the resolution of discrepancies.
- Support handheld devices, scanners, printers and related warehouse hardware.
- Assist with system maintenance, upgrades and liaison with the WMS provider.
- Produce exception, bin utilization and operational reports to support the distribution center team.
Experience
- Matric and 2-4 years’ experience in a similar WMS support or systems administration role.
- Practical experience troubleshooting a WMS in an operational warehouse or distribution center.
- Strong attention to detail, problem-solving ability and clear communication with operational users.
- Manhattan WMS experience is strongly preferred.
- Experience with a WMS implementation or a large-scale distribution center will be advantageous.
- A diploma in programming or systems administration will be advantageous.
Desired Skills:
- Manhattan
- WMS
- Warehouse management system
- ERP
- SKU
Desired Work Experience:
- 2 to 5 years
Desired Qualification Level:
- Diploma