Key areas of responsibility include:
- Provide support for desktops, laptops, mobile devices, printers, and peripherals
- Troubleshoot hardware and software errors by assessing the impact of issues, prioritizing problems, running diagnostics, documenting problems and resolutions
- Full endpoint life cycle management for all user devices from onboarding to offboarding
- Resolve Helpdesk requests with minimal supervision
- Support senior stakeholders (directors, lawyers) with a high level of professionalism
- Troubleshoot Windows 10/11, Microsoft 365, and application issues
- Share knowledge and assist with training and standards within team
- Contribute to improving processes, documentation, and user experience
- Administer Active Directory, Azure AD, Group Policy, DNS, DHCP iManage/Filesite user support
- Support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
- Assist with endpoint management (Intune /
- device policies where applicable)
- Support VPNs, Wi-Fi, and LAN/WAN connectivity
- Perform workstation builds, rebuilds, and lifecycle replacements
- Enforce security standards (endpoint protection, patching, access controls)
- Assist with user access reviews and offboarding
- Promote cybersecurity awareness and good user behaviour
- Own issues end-to-end and communicate clearly with users and team
- Maintain accurate ticket notes and documentation
- Assist with asset management and stock control
- Liaise with vendors for repairs, warranties, and escalations
- Participate in after-hours or weekend standby support when required
- Supporting all IT-related work in the Western Cape
Requirements:
- Grade 12
- 2–4+ years experience in a corporate IT support environment (professional services or legal)
- Experience assisting users in person and remotely
- Windows 10/11 and Microsoft 365 support experience
- Windows Server with HyperV and VMWare
- Solid understanding of AD, Azure AD, DNS, DHCP, TCP/IP, SMTP
- Experience supporting Teams, SharePoint, Exchange, Exchange Online
- Working knowledge of network infrastructure and connectivity technologies (LAN/WAN, Wi-Fi, VPN)
- Working knowledge of endpoint security and patch management systems and applications
- Working knowledge of SQL
- Relevant IT certification(s) preferred (Microsoft, CompTIA, etc.)
- Alternating office visits
- Drivers’ license with own reliable transport is required
Competencies:
- Friendly and helpful attitude
- Good interpersonal skills and ability to work well with others
- Utilize Microsoft applications for support, reporting and documentation
- Good written and verbal communication skills
- Attention to detail with the ability to work
- under pressure
- Ability to work independently and in a team
- Prioritize tasks
- Fast reaction time to all requests
- Willingness to learn and find own answers
- Ability to multi-task & have good organizationalstructural skills
- Maintain confidentiality in all matters
Key areas of responsibility include:
- Provide support for desktops, laptops, mobile devices, printers, and peripherals
- Troubleshoot hardware and software errors by assessing the impact of issues, prioritizing problems, running diagnostics, documenting problems and resolutions
- Full endpoint life cycle management for all user devices from onboarding to offboarding
- Resolve Helpdesk requests with minimal supervision
- Support senior stakeholders (directors, lawyers) with a high level of professionalism
- Troubleshoot Windows 10/11, Microsoft 365, and application issues
- Share knowledge and assist with training and standards within team
- Contribute to improving processes, documentation, and user experience
- Administer Active Directory, Azure AD, Group Policy, DNS, DHCP iManage/Filesite user support
- Support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
- Assist with endpoint management (Intune /
- device policies where applicable)
- Support VPNs, Wi-Fi, and LAN/WAN connectivity
- Perform workstation builds, rebuilds, and lifecycle replacements
- Enforce security standards (endpoint protection, patching, access controls)
- Assist with user access reviews and offboarding
- Promote cybersecurity awareness and good user behaviour
- Own issues end-to-end and communicate clearly with users and team
- Maintain accurate ticket notes and documentation
- Assist with asset management and stock control
- Liaise with vendors for repairs, warranties, and escalations
- Participate in after-hours or weekend standby support when required
- Supporting all IT-related work in the Western Cape
Requirements:
- Grade 12
- 2–4+ years experience in a corporate IT support environment (professional services or legal)
- Experience assisting users in person and remotely
- Windows 10/11 and Microsoft 365 support experience
- Windows Server with HyperV and VMWare
- Solid understanding of AD, Azure AD, DNS, DHCP, TCP/IP, SMTP
- Experience supporting Teams, SharePoint, Exchange, Exchange Online
- Working knowledge of network infrastructure and connectivity technologies (LAN/WAN, Wi-Fi, VPN)
- Working knowledge of endpoint security and patch management systems and applications
- Working knowledge of SQL
- Relevant IT certification(s) preferred (Microsoft, CompTIA, etc.)
- Alternating office visits
- Drivers’ license with own reliable transport is required
Competencies:
- Friendly and helpful attitude
- Good interpersonal skills and ability to work well with others
- Utilize Microsoft applications for support, reporting and documentation
- Good written and verbal communication skills
- Attention to detail with the ability to work
- under pressure
- Ability to work independently and in a team
- Prioritize tasks
- Fast reaction time to all requests
- Willingness to learn and find own answers
- Ability to multi-task & have good organizationalstructural skills
- Maintain confidentiality in all matters
Desired Skills:
- corporate IT support
- HyperV and VMWare
- AD
- Azure AD
- DNS
- DHCP
- TCP/IP
- SMTP
- SharePoint
- Exchange
- Exchange Online
- (LAN/WAN
- Wi-Fi
- VPN)
- SQL
- • Relevant IT certification(s)