This role, reporting to the Head of Technical Solutions, is to be the technical product champion for all UC matters with emphasis on the design and implementation of a comprehensive Microsoft Teams-based voice solution for our customers. This includes the ultimate decommissioning of legacy UC environments and the full breadth of activities leading to migration of customers to new, cloud/hybrid platforms.The Tech Solutions team is tasked with a wide range of customer and solution engagements including technical vendor relationships, customer pre-sales, solution design & delivery, project handover into our Managed Service Support Teams, and on-going proactive technical management of both cloud and local/hybrid infrastructure.Skills and Experience Required:
- Deep working knowledge of UC and Voice technologies such as Microsoft Teams and Skype for Business
- A networking and telecommunications background covering IP WAN/LAN technology, together with experience of the infrastructure involved in delivering telecommunications and network service (e.g. SIP trunks, SBCs, call rating management, etc.)
- Detailed knowledge of voice and network security principles and the implementation thereof
- Knowledge of Global telephony networks and voice and network protocol
- Knowledge of additional tools to extend the core Microsoft offerings with facilities such as call recording, wallboard, call analysis, etc.
- Proven problem-solving capabilities to see round and through highly technical issues
- Good analytical skills with the ability to document and present highly technical information in a coherent and informative manner
- Commercially astute and able to interpret complex business cost models to make informed decisions and recommendations
- Confident in customer-facing pre-sales environments with the ability to think on your feet and to ensure positive and engaging customer communications.
- Be resilient, tenacious, and able to handle pressure around multiple tight delivery schedules and demanding customer situations, whilst also maintaining a positive, can-do attitude and a constructive approach to overcome challenges.
- The ability to handle a high degree of change.
- A grounding in project management principles and first-hand experience of delivering many technical projects.
- A solid grounding in basic server and IT infrastructure and operating systems.
Qualifications and Experience Required / Highly Desirable:
- Technical degree.
- Five years professional experience in UC and voice network engineering in a large and complex network environment. These should include several years of hands-on configuration, administration and troubleshooting experience of switches, routers and firewall devices.
- Accreditation in related technologies (e.g. Microsoft MS-700 Managing Teams, MS 70-333 Enterprise Voice, Cisco CCNA, CCNP, Fortinet NSE, etc.)