Service Desk Engineer

ENVIRONMENT:

An exciting opportunity to be part of an international Managed Service Provider is on offer as they are looking for an ambitious & energetic Service Desk Engineer to join is expanding Cape Town office. You’ll be engaging with a range of internationally based clients, so you need to be well spoken and an excellent communicator. The role itself involves remote support and escalation to the senior support team. As the “front door”, you’ll be representing the business, so the responsibility is on your shoulders to provide a professional and positive first impression whilst ensuring a reliable resolution of customer technical issues when raised via the clients help desk.

DUTIES:

• First response customer interaction.
• Case creation, classification, escalation, and management.
• Remote support.
• Case progress feedback to customers.
• Adhere to business processes and procedures.

REQUIREMENTS:

Qualifications –

• Diploma or Degree in Computer Science, Information Systems, Engineering, or minimum 1-years hands on experience in an IT Desktop/Server support role.
• MCSE/MCP/CCNA certification or qualifications are desirable.

Experience/Skills –

Essential:

• Microsoft Desktop (7 / 8 / 10) Operating Systems
• Microsoft Productivity Suites (Office 2010 – 2016)
• Administration of Microsoft Server 2008 / 2012
• Administration of Office 365
• Administration of Microsoft Active Directory

Advantageous:

• Administration of Microsoft Exchange [Phone Number Removed];
• Microsoft Azure
• PSA tools (Autotask, ServiceNow)
• RMM tools (Kaseya, Labtech)

ATTRIBUTES:

• Logical approach to problem solving, methodical process follower.
• Excellent communicator and interpersonal skills with good time management.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS:

When applying for jobs, ensure that you have the minimum job requirements. OnlySA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to [Email Address Removed] and mention the reference numbers of the jobs. We have a list of jobs on http://www.datafin.com. Datafin IT Recruitment – Cape Town Jobs.