| ENVIRONMENT:If you are passionate about crafting words together with visuals, then an established customer-centric Digital Studio in Umhlanga wants you as their next Technical Copywriter. Your core role will be to create technical product-focused content to support key Customer Success objectives to drive product adoption through awareness, training material and support. The ideal candidate must have 3+ years’ experience in a Copywriting, content creation and/or editing role, have worked in a SaaS/software development or technical product development environment, skilled with WordPress/Wix & Microsoft 365 and/or other cloud-based collaboration [URL Removed] the development and creation of all product-focused content in support of Customer Success objectives.
Interface closely with product and technical teams to ensure that all product-focused content is impactful, relevant and in support of key business objectives.
Proactively identify opportunities for creating content to support successful Customer adoption.
Create compelling, data-driven case study material to support Customer Success and Sales initiatives.
Contribute to creating content for product and thought-leadership webinars.
Create instructional product and feature blogs and walkthroughs to maximise Customer adoption.
Work with Customer Support team to create FAQs to improve support provision.
Create structure and content for product knowledge base.
Create structure and content for self-service portal of Customer resources and templates.
Conceptualise, design, write and edit platform adoption (campaign?) handbooks.
Keep public-facing platforms updated with relevant information related to product development.
Work with product and marketing team to create all Customer-facing communication related to new feature launches.
Maintain and iterate regular Customer communication points including monthly emailers.
Create platform user-guides and manuals to support adoption initiatives.
REQUIREMENTS:
- 3+ Years’ experience in a similar role.
- Excellent writing and editing skills.
- Demonstrated ability to produce compelling content for the web and various platforms and devices.
- Content management systems such as WordPress or Wix.
- Experience in a SaaS or software development environment.
- Microsoft 365 and/or other cloud-based collaboration tools.
Advantageous –
- Graphic Design skills and/or experience.
- A qualification in Copywriting and/or Copy-editing.
ATTRIBUTES:
- Ability to learn quickly and work collaboratively.
- Extrovert who enjoys reaching out and making new connections.
- Proactive planner who enjoys prioritizing and managing your own workload, while being able to incorporate change into predefined strategies and plans.
- Can lead others with creative direction.
- Curious with a vast general knowledge, current affairs awareness and insights into trending social conversations.
- Strives for impact rather than perfection, opting to continuously iterate outputs for improved results.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.COMMENTS:When applying for jobs, ensure that you have the minimum job requirements. OnlySA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to [Email Address Removed] and mention the reference numbers of the jobs. We have a list of jobs on [URL Removed] Datafin IT Recruitment – Cape Town Jobs. |
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