We’re seeking a Customer Service Agent (6-12 Month Contract) – Rosebank, with Excellent communication to respond courteously to inbound and outbound calls and ensure customer satisfaction.
Duties & Responsibilities
- Respond effectively to e-mail requests, feedback from shareholders and other interested parties within the required timelines.
- Respond courteously to inbound and outbound calls with consistency and in a timely manner.
- Follow structured communication “scripting” when handling the various queries.
- Identify the caller’s needs, clarify information, provide solutions and if required alternatives.
- Remain professional at all times with a strong commitment to quality and customer satisfaction.
- Focus on customer satisfaction by engaging with the callers using empathy, knowledge and understanding.
- Navigate the various systems competently, capture any information required accurately and efficiently.
- Attend all training and education offered to improve knowledge and performance.
- Meet all personal and team qualitative and quantitative targets as set by management.
- Accept reasonable requests for assistance in other general roles.
- Build sustainable internal relationships.
Desired Experience & Qualification
- Matric
- Minimum of 3 years’ in a Customer Service Call Centre role
- Credit and criminal clear
- EXCELLENT English skills are required, as Agents will be dealing with International clients
- Shifts, working hours and days are TBD
- Financial qualifications or background beneficial.
- Must be available to start early December and WORK THROUGHT DECEMBER/JANUARY period
Desired Skills:
- Call Center Services
- Communicating with Customers
- Customer Care
Desired Work Experience:
- 2 to 5 years
Desired Qualification Level:
- Grade 12 / Matric