Our client, an international and leading market research company is currently looking to employ a Senior Account manager based in PE, with an exhaustive “market research” background.
Requirements:
- 7 years or more experience in a research environment or client interfacing role essential
- Experience in a research agency preferable
- Marketing experience would be an advantage
- Senior level experience in a client interaction role
- Previous managerial experience preferable
- Tertiary qualification – Marketing preferable
- Proficiency with MS Office packages – good Excel Knowledge required i.e. pivot tables and charts
- Own Transport required
- Willingness to travel
- Ability to write proposals/reports and present in front of an audience
- Meticulous attention to detail
- Ability to work under pressure
- Ability to prioritise, multitask and meet deadlines
- Self-motivator
- Team player
- Presentable, passionate and energetic
- Solid knowledge of the research process and some analytical skills
- Business acumen
- Excellent interpersonal skill
Main purpose of the position:
- The Senior Account Manager requires a practical knowledge and understanding of research processes, techniques and the retail environment.
- The Senior Account Manager must be able to actively assist in growing client accounts though excellent client relationship management.
- Build strong relationships with external clients and internal departments, monitor field progress, cost management of projects and ensuring deadlines are adhered to during the process.
- New business development required.
- Client relationship management experience is required.
Responsibilities:
Client Relationship Manager:
- Responsible and accountable for managing the entire client account (Client Liaison)
- Ongoing engagement with Key Partnering clients
- Developing the existing client account/business and new client business
- Involve with Sample, Universe and methodology design
- Final check of data delivered to client and manage data queries
- Compile final presentation delivered to client
- Discuss and Agree timing of data delivery to client
Account Management:
- Sign off and monitor the project budgets with support from the Project Manager
- Manage and liaise with internal service departments
- Complete internal meeting information and feedback as required for team and attend the meetings
- Maintenance of Report Formats
- Client Queries
- Ensure the capacity plans within the team are updated and adhered to
- Manage Client Contract and Invoicing schedules
- Key employee Retention
- Training and career development of team members
- Contribute towards the realization of company performance targets
Please consider your application unsuccessful should you not receive a response within 2 weeks of applying.