Purpose and Scope
The Manager of Quality Assurance is responsible for the quality assurance function of the business and must ensure that all external and internal requirements are met before our product reaches our customers. You will be responsible for inspecting procedures and outputs and identifying mistakes or non-conformity issues.
You must have eyes like a hawk (EXTENSIVE attention to detail) on processes, procedures and outcomes – you BUILD quality into processes, and ensure that non conformities are identified). You are responsible for continuation of a business life cycle and building a competent team that can support this function. The goal is to assure the high quality of our operations and services aiming to the long-term success of our business.
Essential Duties& Responsibilities
- Ensure that the Quality Management system is in place and conforms with all relevant Quality standards which include ISO 22716
- Manage and keep updated the site Quality Manual and conduct training
- Manage and improve internal process which will include:
- producing batch sheets,
- signing off specifications,
- verifying legality of artwork,
- verifying the quality of artworks and finished products,
- verifying the capability of newly introduced machines.
- Complete Internal Audits to a high standard and follow up by closing actions.
- Responsible for training all QC and line leaders on in-process training
- Responsible for the QC lab and ensuring all procedures are strictly adhered to
- Responsible for all quality related training
- Respond to any customer complaints and ensure that appropriate Corrective and Preventive actions are established, and to be accountable for the success of these actions.
- making sure that manufacturing or production processes meet international and national standards
- Use Statistical Process control as an improvement tool
- Ensure that the site QC team are trained and equipped to carry out QC work to a high standard.
- Oversee the checking of all incoming and outgoing material and to release product that is deemed acceptable and within the specification for that product.
- To Quarantine, Reject and Control both incoming and outgoing material that is not within the allowable specification. Ensure that such material is labelled accordingly.
- To control deviation from Bills of Materials, product specifications and internal processes.
- Manage the site Document Control System and ensure that only released documents are available for use.
- Manage Change Control through the Quality Management System and ensure that changes are documented within the DCS and communicated accordingly to all relevant parties.
- Devise and review specifications for products or processes
- working with purchasing staff to establish quality requirements from external suppliers
- setting standards for quality as well as health and safety
- looking at ways to reduce waste and increase efficiency
- defining quality procedures in conjunction with operating staff
- setting up and maintaining controls and documentation procedures
- monitoring performance by gathering relevant data and producing statistical reports
- making suggestions for changes and improvements and how to implement them
- using relevant quality tools and making sure managers and other staff understand how to improve the business
- making sure the company is working as effectively as possible to keep up with competitors.
- Oversee all product development procedures to identify deviations from quality standards
- Inspect final output and compare properties to requirements
- Approve the right products or reject defectives
- Keep accurate documentation and perform statistical analysis
- Submit detailed reports to appropriate executives
- Perform other duties as required by the company
Desired Skills:
- Analysis
- Critical Thinking
- Quality systems
- Incident Investigation
- Complaint Investigations
- qms
- Quality audit
Desired Work Experience:
- 5 to 10 years Middle / Department Management
Desired Qualification Level:
- Diploma