Our client in the ICT Solutions space is seeking IT Service Desk Engineer/ Analyst to join their team.
The position will be a fixed-term contract which is renewed annually. The renewal of this contract is linked to the renewal of the customer’s contract to our client.
We are looking for an intermediate to senior resource in the Centurion/Midrand area. The resource would be based at the Centurion office but may need to occasionally help at the Midrand branch.
IT ServiceDesk Engineer / Analyst
Responsibilities include:
- Understanding business and technology.
- Providing support services to end-users.
- Designing, analysing, and implementing efficient and reliable IT systems.
- Gathering feedback from end-users and striving to improve systems and service delivery.
Job brief
- The primary role involves supporting clients and IT systems on a day to day basis as part of an outsourced IT department.
- Secondary roles include designing and implement functional and cost-efficient IT systems as part of a larger team.
- Responsibilities include prioritising user requirements, overseeing system upgrades and researching new tools/solutions.
- Excellent communication skills, a team player and problem-solving abilities are essential. Your goal will be to leverage tech solutions to meet organisational needs.
Responsibilities:
- Communicate with stakeholders to understand their requirements.
- Develop and analyse functional specifications.
- Design efficient IT systems to meet business and technology needs as part of a team.
- Coordinate with 3rd party vendors as the primary IT provider.
- Gather feedback from end-users and monitor system performance & Health.
- Projects (e.g. upgrades, hardware/software installations).
- Provide advice and technical training.
- Keep abreast of technology trends and developments.
- Documentation and administration involving asset tracking, IT systems and configuration.
- Reporting into Senior management and team leaders.
Requirements:
- Minimum of 6 years of proven experience as an IT Analyst, IT Consultant, IT Administrator, IT Engineer, or similar support role.
- Knowledge of Microsoft products, primarily Server & Workstation operating systems, office suites and cloud technologies.
- Knowledge of networking infrastructure.
- Excellent communication skills with a focus on client centricity.
- Analytical mindset. Strong troubleshooting skills with an excellent problem-solving can-do attitude.
Beneficial:
- Experience in project management.
- Databases and system security.
- Driver’s license and a reliable vehicle.
- Living in or around the Centurion area.
- Experience in Linux operating systems and macOS.
- IT Related diploma/degree/certifications.
Desired Skills:
- IT service desk
- IT Analyst
- ICT Engineer
- Linux
- macOS
- Microsoft
- server
- operating system
- workstation
- Network Support
- system security
- System Support
- configuration
- Hardware Support
- Software Support
- Troubleshooting
Desired Qualification Level:
- Diploma