Cape Town based Financial Services concern requires an experienced CX Designer with an innovative/ experimentation mindset, creative problem-solver and novel and adaptive thinking to lead the design of innovative, insights-led client experience design, in support of our client’s value proposition addressing objectives, metrics, principles, methods and approaches; and collaborate closely with stakeholders across all business functions to improve client experience across channels, products and touchpoints
Minimum requirements
- Bachelors Degree in Business, Marketing or a related discipline, Hons degree advantageous
- 5 years+ experience in delivering innovative and client-centric client experience design
- 7 years+ working experience in financial services, retail, or related consumer-facing industry
- Experience in applying Design Thinking methods and/or rapid prototyping approaches such as Design Sprints towards problem definition and/ or creative problem-solving
- Demonstrable experience in lateral thinking for application in a business context
Contact [Email Address Removed] or call [Phone Number Removed]; for a more detailed discussion regarding our client’s requirements.
Should you not hear back from us within 10 days, please consider your application unsuccessful.
Desired Skills:
- cx designer
- design thinking
- rapid prototyping
- insights led client experience design
Desired Work Experience:
- 5 to 10 years
Desired Qualification Level:
- Degree