- Performs complex level proactive (risk) reviews, quality assurance follow-ups, continuous monitoring projects and general quality assurance support to key stakeholders.
- Leading and conducting financial, risk, product/specialised and compliance proactive and follow-up projects.
- Provides consultation to Agents and Internal Departments during to the development and implementation of manual and IT/system controls.
- Develop and maintain productive relations with agent companies and management by facilitating support and training of key staff members.
- Works independently under general supervision with considerable latitude for initiative and independent judgement.
QUALIFICATIONS AND EXPERIENCE
- Bachelor’s degree or recognised 3 years undergraduate qualification in insurance/auditing/accountancy/business management.
- Required:
- Recognised accreditations in insurance, auditing, risk management and financial sector.
- Or:
- Postgraduate qualification and/or a graduate degree in business administration, public administration, or a related field, or certification as a CIA, CPA, or CISA.
- 5 years of full-time experience in quality assurance, auditing, accounting, or risk management (all or a combination).
- Plus 2 years working experience as a senior, project leader or team leader.
- Short-term insurance industry experience.
- Advantage:
- Experience obtained in consultation, facilitation, or presentation.
POSITION PURPOSE
Departments and agents:
- Provides input during the development of the quality assurance department’s strategic plan.
- Actively involved during the development of the department’s plan.
- Actively involved during the development of department’s key performance indicators.
- Provides input during the development of the department’s budgets.
- Is required to identify business risks that are related to their work.
- Develops annual project plans and for tasks/areas that have been allocated to them.
- Manage and ensure regular and monthly reports of projects under own supervision.
- Develop, update, and submit for approval, QA procedures/process flows, and templates for tasks/areas that have been allocated to them.
Technical follow up and proactive reviews:
- Identify and evaluate the organisational risks and provide key input to the development of review and annual plans.
- Perform proactive and follow-up quality assurance procedures, including identifying and defining issues, collecting, reviewing and analysing evidence.
- Conduct and document walkthrough tests and collect adequate evidence to support the quality assurance work results and report.
- Identify, develop, and provide practical solutions using independent judgement throughout the review process.
- Communicate the results of the review and consulting projects via written reports and/or oral presentations to management.
- Pursues professional development opportunities, including external and internal training and professional association memberships, and shares information gained with co-workers and subordinates.
- Develop and maintain a findings issues log for both internal and external audit findings.
- Develop and maintain an observations and solutions log for proactive quality assurance reviews.
- Develop and maintain a dairy system for follow-up, and general agents touch-base meetings.
- Develop and maintain a complete, accurate and up to date record of all agents and management engagements.
- Work with management to discuss and troubleshoot findings and trends identified during quality assurance projects.
- Proactively assist management identify and resolve potential control weaknesses.
- The quality assurance specialist will perform ad-hoc tasks within their capacity.
Policy and procedure development:
- Provides input on the improvement of strategic audit plan and annual plan;
- Assists the manager with the research and benchmarking process of the quality assurance review approach and procedures with the view to improve same.
- Continuously review and revise the QA procedure manual.
- Represents the quality assurance department on:
- Company project teams;
- Internal company staff committee meetings (on request, i.e. Transformation committee and the Health and Safety committee meetings and so on);
- Company management meetings; and
- External assurance providers or organisations, as and when required.
Financial:
- Provide input into the operational budget for i.e.:
- The travelling budget;
- Specific QA projects’ budgets.
People Management:
- Manage team performance of junior QA staff members or interns and report to the quality assurance manager (QAM).
- Establish and maintain a positive working environment that will contribute to improved staff morale and increased productivity.
- Regular Informal Reviews and continuous coaching, mentoring, and counselling as required – documented evidence.
Ad hoc duties:
- Perform any reasonable task as and when required by the Line Manager.
Desired Skills:
- quality assurance
- auditing
- risk management
- Short-term insurance industry
Desired Work Experience:
- 5 to 10 years
Desired Qualification Level:
- Degree