Agile Operations Lead
Johannesburg North
Reporting to – Digital Information Services Manager
Role Summary:
We are looking for an experienced and energetic Agile and Operations Manager to join a growing team. In this role, you will manage internal data and software development projects in a regulated environment. The Agile Project and Ops Manager will also work across the portfolio with Digital Transformation Managers, functional stakeholders and management to ensure standardised processes are established across the software development lifecycle, release management to drive the development of high quality, high value software products within an Agile framework.
Additional Key Criteria/Responsibilities relating to the position:
The Agile Ops Lead will be founded on the Microsoft Azure Cloud platform which will be responsible for extracting data from the various target system, perform data transformation and modelling into the Azure data structures, and then ultimately creating the Unified Person Record for re-representation back to any data consumer (whether it be systems or end-users).
However, the platform must be underpinned by a mature and reliable operational framework to ensure the continued performance and delivery of our services.
Therefore, this role of the Operations Lead will be extremely important. The role should ensure that the platform remains operational, which includes:
- Define, implement and maintain the operational framework
- Define, implement and maintain the monitoring and alerting tools and associated rules
- Define, implement and maintain the workflows for IT service management functions i.e. incident and problem management
- Define, implement and maintain communication to relevant stakeholders during changes, maintenance and/or incidents
- Monitor report on the departmental services against agreed SLA’s.
The role would also assume a Scrum Master function where during our daily stand-ups, the Operations Lead will own the manage, track and present the enhancement requests and backlog to formulate the weeks development priorities on the platform.
- This would also require the role to own the implementation and maintenance of our Team DevOps board and tasks.
KEY WORK OUTPUT AND ACCOUNTABILITIES:
- Facilitate planning projects, confirming scope, uncovering of requirements and managing Monitor & track project progress against the budget, timelines and quality.
- Participate in the tracking of testing & deployment activities, including Third party vendor
- Provide detailed project plans, budget forecasts, and schedules, deployment approach, work activities, milestones, deliverables, resources, and dependencies for each assigned
- Facilitate Agile
- Manages cross-team and cross-functional dependencies for the Coaches and mentors team member adoption of agile methodology.
- Works with Program Management in managing risks & raising of
- Tracks progress & deliverables and ensures team remains focused on committed
- Protect the team from interruptions & changes to the sprint
- Coordination of Release management tasks in accordance to Netcare’s release standards and
- Manage, own and monitor the operational processes that drive delivery within the team.
- Ensure that project related initiatives have transitioned to operations and that the required operating procedures and processes are in place and
- Drive initiatives to ensure proactive monitoring and alerting of the critical technology platforms that form part of the Digital Information Services
Skills Profile:
Education:
- BSC Degree OR relevant technology advanced diploma at NQF level
- Certified Associate in Project Management (CAPM)
- Agile foundations and practitioner APMG
Work Experience:
- 10 years project management experience in an ICT environment, managing data and software projects and working with software development
- Demonstrable experience of Agile and Scrum Management methodologies across all IT related initiatives
- Good leadership skills and team player.
- Ability to work and liaise with stakeholders at all
- Ability to coordinate and facilitate discussions to encourage execution
Able to identify, assesses and manages risks.
Knowledge:
- Delivering and managing IT, data and software projects
- Comprehensive understanding of IT software, hardware and IT landscape peripherals
MANAGERIAL/ SPECIALIST SKILLS:
- Coaching Others*
- Leading and Managing Change*
- Performance Development*
- Taking Action
- Decision Making
- Managing Self
- Customer Focus and Service Delivery
- Adapting and Responding to Change
- Continuous Improvement
- Personal Work Ethic
- Building Relationships
- Communication
- Teamwork
- Technical Knowledge
- The capacity to recognise development areas in others and support them to facilitate personal development through coaching.
- The capacity to implement and support change initiatives and to provide leadership in times of uncertainty.
- The ability to evaluate and develop different levels of capacity within a team to achieve set objectives.
- Capable of recognising the need for action, considering possible risks and taking responsibility for results.
- Capable of making decisions timeously and taking responsibility for the consequences.
- Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame.
- The capacity to identify and respond to the needs of internal and external [URL Removed] and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship
- Capable of supporting and advocating change initiatives and managing own reaction to change.
- The capacity to improve systems and processes to facilitate continuous improvement.
- Capacity to instil an ethic of quality and consistency in self and others.
- Capacity to establish constructive and effective relationships.
- The capacity to clearly present information, either written or verbal.
- Capacity to cooperate with others to work towards a common goal.
- The capacity to perform a technical function to required standards.
Values and Behaviour
Desired Skills:
- Agile Operations Lead
- microsoft Azure Cloud platform
- extrating data
- data transformation
- modelling into the Azure data structures
- unifield person record
- managing data
- software projects
- Agile and scrum management methodologies
- certified associate in project management
- CAPM
- APMG
- Agile foundations and practitioner
- Agile framework
- project management experience in an ICT environment
- IT software and hardware and IT landscape
Desired Work Experience:
- 2 to 5 years Clinic & Hospital
Desired Qualification Level:
- Degree
About The Employer:
Private Sector
Employer & Job Benefits:
- Medical Aid
- Provident Fund