We have an opportunity for a Customer Support Engineer based in Bloemfontein.
You will have the opportunity to consult at client sites and support clients with practical service delivery.
Responsibilities:
- Meet SLA Requirements.
- Remote or Telephonic Resolution.
- Productive Call Rate.
- Productive Time.
- To ensure that all company equipment is always kept in good condition (Desktop PC, Tablet/Charger/Cover).
- To ensure that correct closure codes are used.
- Adherence to Call Management System/any assisted tool used workflows.
- Ensure that no calls have aged past the agreed upon number of days and those which have, are escalated to ensure closure.
- All calls to be regularly updated correctly with relevant details. must be part of the job function and truly necessary or required to perform the job
Skills and Experience
- Grade 12
- CompTIA A+ and CompTIA N+ (Valid)
Experience required:
- 3 Year IT Experience with Desktop support and Printer repairs.
- Must be experienced in Windows environment, practical in-service delivery, Generalist.
- Experience in Mobile Device support.
- Network Support
Work environment
- Traveling between customer sites. Based in Bloemfontein and Welkom
Travel:
- Own Car Essential and must be willing to travel
Benefits:
- Petrol card