Manager Core Network Operations

To direct the overall support on all regional Technical Infrastructure i.e., switch implementation projects, mechanical & electrical systems. (HVAC, UPS, BMS, Access, CCTV, Fire, Generators etc.)
To translate the strategic intent for maintenance of all regional Technical Infrastructure facilities. (Data/Switches and BTS) and the deployment of cross functional regional Technical Infrastructure projects.
To periodically review Technical Infrastructure processes and procedures and compare with emerging best practices.
Support business resilience requirements and continuity plans for all technical facilities

QUALIFICATIONS AND EXPERIENCE

Degree or National Diploma in light current engineering, telecommunications or a related field.
5 years’ experience in a telecoms or IT environment. At least three years’ experience in leading or managing technical task teams or in a supervisory role.
Training:
Current Telecommunications Technology Training

POSITION OUTPUTS

Interact with different business units to ensure completion of Technical Infrastructure projects.
Manage the entire M&E equipment lifecycle from Preventive, Corrective and Predictive maintenance until retirement of the asset.
Ensure Technical Infrastructure projects are relevant and address business objectives.
Develop and delivery Operational budgets (R300mn pa) to maintain world class facilities
Identify and mitigate any business risk that could impact business continuity through
Influence and cooperate with planning and deployment teams to delivery best in class facilities

Strategic Input:

Responsible for overall approach and strategy for developing, maintaining and optimizing processes, policies and procedures in operations
Develop annual network operations plans during budget cycle look at industry requirements, changes and adapting to changing operating environment
Ensure effective monitoring mechanisms to track the implementation of strategy
Cooperate with the company insurers to ensure successful audits of facilities to reduce risk profile through world class operating practices
Delivery required inputs to engineering teams in an effort to save operating costs through innovation and best practice

Operational Delivery:

Day to day operating procedures to be driven like but not limited to facilities:
Access controls
Security procedures
Planned work procedures
Maintenance contract governance and HQ and regional level
Provide support and coordinate with all regional facilities staff and specialists
Maintenance routines for HVAC systems, generators, building maintenance, HT and LT power systems and
Bill payment verification with all utilities like municipalities and ESKOM for power supply to all facilities
Fuel management procedures and cost controls for all national facilities

Contractor Control:

Drive compliance for all contractors entering or working on the company equipment / premises are conversant and comply with the company processes, procedures and indemnities, having undergone the necessary layout and understanding of the workplace and completed the required documentation.
Define and assist in setting the standards with regards to security.
Ensure implementation of routine maintenance schedules.

Contract Management:

Management of all national and regional contracts and ensure that all national and regional contracts / agreements are scoped, delivered, and maintained through required governance procedures
Management of all national and regional contracts and ensure that all national and regional contracts / agreements are incorporated, authorised and recorded.
Setup weekly and monthly governance meeting with all vendors, suppliers, regional staff, and all role players to ensure sufficient contract management
Monitor contractual OPEX budget spend and report back on any challenges
Ensure all contracts is listed and log on Aperture
Up to date listing of all contracts in the region w.r.t status and time frames.
Ensure all current copies of contracts are on hand at the regional office.
Track duration of contracts and 3 monthly warning expiries.
Ensure contractors is familiar with the scope of works and implementation as per contract / quotation / SOW.

Maintenance:

Setup, control and monitor routine, procedure & processes for all Technical Infrastructure equipment.
Ensure an effective maintenance program is set in place and coordinated on Aperture.
Ensure the buildings maintenance is kept at a high standard by enforcing procedures, processes and routines at the Switches and BTS sites.
Design and manage operating procedures and maintenance plans for all electrical systems and equipment installation
Provide high level fault resolution related to regional Technical Infrastructure facilities
Drive and manage re-dimensioning and providing of upgrades to existing electrical and mechanical systems
Drive and manage re-dimensioning and implementing of existing DC power plants, generators, UPS and Rotary Power plants and other electrical systems
Drive and manage re-dimensioning and implementing of existing AHU, Dry Coolers, Chiller plants and other mechanical systems
Oversee procurement of Mobile facilities (incl. standby and dropdown generators)
Audit Switches every 3 months ensuring all measures, processes and procedures is adhered too.

Financial:

Maintenance and repairs are conducted both cost and time efficiently.
Maintenance contract programs are completed within budget allocations.
Ensure all requisitions are processed for specified contracts and order numbers processed.
Manage Capex and Opex (R300mn) budget related to Regional Technical Infrastructure.
Carry out budget control and compilation within Technical Infrastructure guidelines
Assist to forecast, plan, develop and review switching site implementation and operational budgets in line with the company financial requirements
Continuously drive the optimisation of costs associated with implementation and operations
Liaise with Finance to resolve delays in procurement approval and payment systems relating to Regional Technical Infrastructure

Customer:

Physical assets are 100% available, reliable, and operable as required.
Support and co-operate with the relevant business units.
Ensure that all site documentation is produced with a high level of intergrity and quality.
Co-ordinate and facilitate progress status reporting on all projects impacting on the operation of a Technical Infrastructure facility.

Communication and co-ordination:

Manage alignment between switching site physical space and Technical Infrastructure Services and the core equipment requirements
Summarise and report on progress and issues relating to Technical Infrastructure services
Ensure Technical Infrastructure Services is sufficiently factored in to overall network strategy and plans
Interface with stakeholders within NWG and outside NWG (e.g. Finance, Procurement, Legal, Logistics)
Interface with contractors and suppliers

Compliance:

Assets comply with appropriate statutory (OHS Act) requirements and standards (SABS, ISO, TUVit, Uptime Institute & PCI-DSS). Deviations must be reported immediately.
Ensure compliance with regulatory requirements along with relevant environmental and quality standards.
Ensure compliance with health and safety policies and practice
Ensure suitable risk management practices are in place for Technical Infrastructure Facilities and Network Deployment projects
Ensure appropriate technical specifications, policies and guidelines are provided and utilised for all Network Deployment.
Ensure implementation documentation is sufficiently detailed and up to date to ensure business continuity

Desired Skills:

Desired Work Experience:

Desired Qualification Level: