Duties:
– Warm welcome and check in of all guests
– Guest management coordinate daily activities and transfers for guests of all ages
– Guest experiences ensure guest expectations are exceeded by following guidelines; ensure all special needs and requests have been met
– Hosting of all meals/guest events
– Complete daily/weekly/monthly Admin duties including month end duties
– Manage stock (operational and bar) through regular stock takes and maintaining stock controls
– Weekly Financial and operational business reports to General Manager
– Attend Weekly HOD Meeting
– Management of staff recruitment, induction, rosters, attendance, performance management, discipline, on the job training, team spirit, reward & recognition
– Actively support Conservation and community initiatives and programs
– Health & Safety – ensure lodge operates in safe manner at all times, ensuring the safety of guests and staff
– Management of lodge maintenance reporting all issues and follow up
Requirements:
– Matric or Grade 12 certificate
– Hospitality / Hotel / Lodge Management related qualification would be an advantage
– 4 years experience in 5 star game lodges in the position of a senior lodge manager or greater
– Valid Code 8 Drivers license is essential
– Live in position at the Family House is a non-negotiable
– Basic knowledge of maintenance, both electrical and water supply
– Extensive knowledge of cleaning and sharp eye for detail