My client in the generator industry is looking for a Technician to join their team in Cape Town.
MAIN PURPOSE
- Provide a Technical Service to all customers contracting with the company
- Reporting on the Operational aspects of the Installation/Service and Production department of the company.
- Ensure that production/service milestones are met.
- Assist with all External/Internal Admin and Sales functions
- Be active in the implementation and maintenance of the ISO QMS.
Ideal start date: as soon as possible
Proof of relevant qualifications to accompany the applications.
DUTIES AND RESPONSIBILITIES
Provide 24-hour technical support for the Division:
- Telephonic support for customers and sales staff.
- Identify / diagnose generator problems telephonically in conjunction with the preceding item.
- On-site support for Customers and Sales staff.
- Site meetings.
- Problem evaluation on specific applications where equipment is used.
- Commissioning.
- Ensure skills transfer to develop a fully independent technical team. Create an environment where effective interaction with the Field Service Team and Technical Production staff is conducive to develop depth within the Technical Services Field.
- General understanding of electrical schematic diagrams with the capability to analyse and/or mark up of red lines.
- Set up and testing of generator set solutions on the factory floor or site installation.
- Attend to breakdowns or commissioning on site as and when required – This may require travel away from home, after hours and also sleeping away from home. (having a valid passport would be a bonus)
- Receive, analyse and report of faulty generator sets.
- Report to the client in writing and keeping proper record of repairs and returns.
- Prepare and submitting warranty claims.
- Keep record of all warranty claims.
- Make technical recommendations to improve manufacturing processes and improving product reliability.
- Liaison with customer-appointed DB/Switchboard Sub-contractors where the company has to control remote-mounted switchgear in their DBs. This involves ensuring that the correct switchgear peripherals are supplied by others, and also the design and provision of the remote-control wiring diagrams to such Subcontractors in order to tie up with the company’s control systems. This is particularly applicable in MV switchgear installations.
- Fault finding and repairs on site in the event of a generator failure where support will also be given by the Field Services department.
Projects
- Manage Operational aspects of new/old projects, namely:
- Execution of Commissioning on site.
- Mechanical/Warranty repairs.
- Attend site meetings.
- Book of FAT with Client.
- Keep record of all Workshop Testing on file and electronically.
- Update digital record on company drive.
Procurement
- Place purchase orders on suppliers through relevant company procedures.
- Track status and progress of orders in order to resolve technical issues.
- Assist and Verifying the correctness of technical and commercial documentation.
- Be active in driving cost down for buyout items.
- Ensure that purchase orders and Supplier Invoices correspond.
Monthly Reports
- Compile KPI Consolidated report information and upload to QMS.
- Update Health and Safety records and Report to Group H&S Manager.
- Report to the Engineering Team Leader and Project Manager any forecasted project delays due to technical issues.
QUALIFICATIONS AND EXPERIENCE
- Relevant Mechatronics, Electrical Instrumentation, Electrical Engineering or equivalent Qualification
- 3-5 years’ experience in electrical generation field.
- Technician experience
- Computer literacy – good general computer knowledge
- Basic understanding of industrial communication protocols. (Modbus, serial, Ethernet, etc.)
- A legal driver’s licence.
- Willingness and freedom to travel extensively, including frequent overnight stays away from home base.
- Must have a basic generation background to understand the programming backbone of various programmable relays for generators.
SPECIAL REQUIREMENTS
- Must be able to read, write, speak and understand the English language.
- Must be able to communicate clearly and concisely, orally and in writing, including formal communications and making presentations.
- Must possess the ability to make independent decisions when circumstances warrant.
- A sense of urgency with a strong customer service orientation.
- Hard working, resourceful, ambitious and have excellent business acumen.
WORKING CONDITIONS
- Out of the Office. Position requires out of town travel.
- Is subject to work beyond normal working hours, evenings, weekends and holidays should the need arise.
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Attends and participates in continuing educational programs designed to keep you abreast of changes in your profession.
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Proof of relevant qualifications to accompany the applications.
Desired Skills:
- technician
- generators
- technical support
- commissioning
- installations
- breakdowns
- projects
- clients
- procurement
- reports