Minimum requirements:
- Matric/Grade 12.
- Relevant IT qualifications.
- 3-5 Years experience in an IT environment.
- Resourcefulness and problem-solving aptitude.
- Knowledge of a scripting language.
- Knowledge of Docker containers.
- Understanding of clustering.
- Writing queries using T-SQL.
- Understanding of network setup and management.
- Microsoft 365.
- Basic TCP/IP Networking knowledge essential: DHCP, DNS, VPNs, Routing.
- Experience with Networking Hardware and Proxy Servers advantageous.
- Experience with various Internet Connectivity Mediums: ADSL, 3G/LTE, Fibre, Microwave.
- Experience with Virtual Environments: Hyper-V, VMware.
- Valid drivers license and own Transport.
Responsibilities include but are not limited to:
- Deployment/updates of proprietary software systems.
- Remote and on-site support of proprietary software systems.
- After hours support of proprietary software systems.
- Configuring live displays.
- Perform delivery, physical setup, installation, troubleshooting and repair of all hardware, software, and networking.
- Maintain IT inventories, updating schedules as needed and properly disposing of equipment.
- Conducting maintenance on computers, printers, routers, smartphones, etc.
- Train users on software applications and systems.
- Manage network servers and technology tools.
- Set up accounts and workstations.
- Monitor performance and maintain systems according to requirements.
- Troubleshoot issues and outages.
- Ensure security through access controls, backups, and firewalls.
- Upgrade systems with new releases.
- SQL server setup and configuration.
- SSRS server setup and configuration.
- Design, implement and maintain virtualization infrastructure.
- Linux server administration.
- Windows OS administration.
- Ensuring software license compliance.
- Procurement of IT specific goods.
- Recommend software and hardware enhancements.
- Handling and maintaining backup procedures.
Personal Attributes:
- Must be able to work under pressure.
- Must be able to address multiple calls simultaneously and prioritize accordingly.
- Must be a good Team Player.
- Neatness in work is essential.
- Passion for the IT Industry.
- Excellent communication and people skills.
- Client service skills and customer approach.
- Problem Solving and Troubleshooting skills essential.
- Excellent time management skills.
- Positive, confident approach to work and colleagues.
- Honest and reliable.
- Self-Motivated.