Position Description:
We’re looking to add the next great new talent to our TFG Stores Technology portfolio!
The Global Retail landscape is continuously changing. Evaluating what new technologies are best suited for our customers and our business is critical for success. We constantly challenge ourselves to improve our systems and processes as we strive to create that seamless Omni-channel customer experience.
If you want to join a technical team that’s passionate about retail, that embraces change and that’s focused on a unified strategy. Join our tribe!
TFG’s mission is to be the leading fashion lifestyle retailer in Africa whilst growing its international footprint by providing innovative products, creative customer experiences and by leveraging its portfolio of diverse brands to differentiate its offering.
During 2020, TFG grew to over 4 000 outlets, with more than 30 000 employees to serve in excess of 12 million customers globally.
TFG’s IT division provides innovative, strategic and cost-effective ICT solutions and professional services to TFG and its subsidiaries. Working for TFG means; working with highly talented professional individuals, who are passionate about collaboration, creativity and working towards successful customer service
Responsibility :
- Build and demonstrate up-to-date expertise in Retail operations, processes and systems, while familiarising yourself with supporting applications.
- Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level
- Examine existing IT systems and business models
- Analyse systems requirements and produce specifications for new or modified systems
- Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers, and others; driving the resolution of issues; and holding self and team accountable for results
- Elicit and clearly document business and systems requirements
- Demonstrated fluency in business processes and process differentiation
- Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process
- Implement, configure and test feasible solutions
- Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement, and implementations
- Identify improvement opportunities (proactive and reactive)
Requirement
- A relevant tertiary qualification (would be advantageous)
- Business Analysis diploma or qualification
- Systems Analysis qualification or experience (would be advantageous)
- Retail background and/or experience would be advantageous
- 8-10 years’ experience as a Business Analyst on IT projects
- Experience in working across all levels of business (Store users through to Executive level)
- Strategic thinking ability, with an analytical approach to problem-solving
- Good facilitation skills
- Sound business acumen and a high level of influence and credibility
- Good interpersonal skills and effective communication skills
- A strong customer service focus
- To be able to anticipate and evaluate the impact of possible problem solutions prior to implementation
- To provide change management support
- To be self-motivated and able to work under pressure to tight deadlines
- To be able to work as part of a team
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.