IT Business Analyst

JOB OVERVIEW/ROLE PURPOSE

MINIMUM REQUIREMENTS

Qualifications

Key Requirements:

Key expectations:

Understand business needs and convert them to functional specifications.
Lead business and technology teams to an acceptable solution
Identify opportunities to improve business processes
Track and fully document the changes to business and functional processes
Participates in UAT and testing of new functionality
Presenting concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams and business-focused story boards.

Experience & Skills

Minimum of 5 years’ experience in a Business Analyst role.
Good understanding and experience of IT Terminology and processes
Experience with any of all the following highly desirable:
CRM
MS Office 2010 Suite (Outlook, Word, Excel, PowerPoint, and Visio)
Must be “Technical Hands-On” MS SQL Server, Business analysis
Hands-on experience working on Business Platforms
Hands-on IT Software Testing
UAT Testing
Hands-On Quality Assurance
Good understanding of SQL and Software Development Lifecycle
Good understanding of software design and development
Good understanding of conceptual design and architecture principals
Strong analytical skills for transforming defined business needs into software requirements
High energy level and the ability to multitask, provide input to team members and to share and disseminate information
Able to prioritise workloads and work with minimum supervision
Ability to handle multiple projects simultaneously
Experience of leading project team is an advantage

Attributes:

Duties

Finance:

Client Service:

Liaise Any enhancements or changes with Business Analysts or Project Manager
Liaise with business, 3rd party providers and alliance partners
Work with external stakeholders to understand and investigate feedback into the service/function/product provided
Service Excellence:
Interprets business/customer requirements to provide timeous solutions
Responsiveness: speed of responses, reaction time, going the extra mile, turnaround time
Give valuable advice to customers and/or stakeholders
Responding to internal and external queries
Building good working relationships with all clients

Operational Excellence:

Ensure Business requirements align with technical requirements and development
Mediate conversations with business and technical teams
Create user manuals
Assist with schedules and plans
Review and approve Test Cases
Oversee Functional, Regression and System Integration Testing
Ensuring that all defects are fixed and rolled out
Getting Sign Off from Users
Document Business Requirements
Use data modelling practices to analyse findings and create suggestions for strategic and operational
Process Design:
Design appropriate processes to support business operations
Re-engineer existing processes to be more efficient
Ensure consistent user experience in systems responsible for
Periodic review of functionality
Completed design documents
System Enhancement:
System bug fixes
Research and development
Troubleshooting and R&D
Fault finding and investigation
Data imports are up to date
Resolution
Effective Administration:
Providing Business reports to internal and external clients
Cost saving in terms of time
Reports created efficiently and on time

Administration:

Learning & Growth:

Contribution to teamwork in Department:
Contribution to making the department a great place to work
Contribution to teamwork (level of teamwork, accountability, delivery, quality and speed of information shared, contribution to efficiency and effectiveness of area)
Effort to forge and maintain quality inter-personal relationships
Take accountability for the achievement of operational objectives within own area of control
Support and drive the business’ core values
Maintain a positive attitude and drive
Promote harmony and teamwork
Promote the sharing of knowledge
Show willingness to help others
Manage one’s own emotions (i.e., handling stress in a manner that does not disrupt the team effectiveness)
Open to feedback and constructive criticism of performance
Actively coach, train and empower internal and external team members to create an understanding of skills and specialties
Close connection is required and important between the individuals occupying the role
Close interaction between all members of IT and Business to ensure that requests are dealt with correctly and efficiently

Personal and intellectual capital development:

Take ownership for driving own career development
Preparation and signing off personal development plan
Achievement of objectives/milestones set out in the development plan
Development of knowledge base and intellectual property
To enhance performance and for better understanding of the nature of the jo, internal training would be insightful, whilst external training would be valuable (noted but not necessarily measured)
Ensuring interface procedures and run off-site by shadowing manager
Personal development and research required to enhance performance in the role such as managerial and SQL training courses

Desired Skills:

Desired Work Experience:

Desired Qualification Level: