Define requirements for exceptional customer experience.
Design and recommend innovative solutions that deliver value to stakeholders and creates operational effectiveness and excellence.
Drive business analysis from initiation on projects and initiatives.
Main Responsibilities: Understand, Observe, Analyse, Document and Evaluate
- Define problem statement, opportunity or constraint based on understanding of the current state. Conduct pre-session research to understand Business Case motivating factors, business objectives and desired future state.
- Conduct Risk Analysis in understanding the risks associated with achieving the future state and mitigation strategies.
- Consult experts to find out more about the area of concern/problem/Business Objectives through observing and engaging with people to understand motivations and stakeholder goals
- Analyse & Simplify requirements / objectives with key stakeholdersPlan Stakeholder Engagement, identify and compile a list of personas their characteristics and responsibilities. Identify stakeholders who will have the responsibility and authority to make decisions about business analysis work including who will be responsible for setting priorities and who will approve
- changes to business requirements.
- Facilitate workshops (e.g. white board sessions) with stakeholders to understand their needs, analyse and elicit requirements.
- Lead Design or Design Thinking sessions through Problem Definition, Research & Requirements gathering, Ideation and Prototype Designs
- Brainstorm ideas and activities that will be performed across initiative including who will perform the activities, the timing and sequencing of the work, the deliverables that will be produced and business analysis technique that may be utilised.
- Capture information in a format that is specific to elicitation activity e.g. user stories, customer journeys, prototypes, etc including As-Is and To-Be Business Processes, and reporting requirements
- Structure ideas & and generate requirements documents defining solutions
- Produce Requirements Traceability Matrix to ensure requirements have a clearly defined relationship to other requirements solution components, or releases or phases or iterations, within solution scope.
- Prioritise requirements, in the form of user stories, to ensure that the highest valued requirements are addressed [URL Removed] requirements changes, obtain recommendation to approve, modify or deny a proposed change to requirements
- Problem Solving / Solution Design
- Research
- Reporting and feedback
- Quality Management
- Customer satisfaction
Minimum Requirements –
Education:
Minimum 3-year degree/diploma in relevant discipline
Diploma in Business Analysis, Certification in Design Thinking Frameworks is required,
Six Sigma certification
Agile Certification will be an advantage
Facilitation verification will be an advantage
Fluent in English
Minimum Requirements – Experience:
At least 5 years business analysis and business optimisation experience, in process driven environments
At least 2-3 years of leadership experience in similar positions, in fast-moving industries
Previous experience in managing a team of business analysts is essential
Minimum 3 years of hands-on experience in Design Thinking analysis and prototyping is essential.
Minimum 3 years of hands-on professional experience in Design Thinking analysis &
Experience in defining user journeys
Experience in UX an advantage
Proven experience in facilitating white-boarding sessions with cross-functional teams and working on large-scale technology projects
Working experience required:
Must have experience working on large scale projects as well as handling day-to-day operational requests from the business
Proven experience working with Excel and developing and maintaining various analyses and reporting tools
Understanding fundamentals of analytical data, returns level data etc.
Experience in process mapping, process re-engineering and GAP analysis
Proven ability to develop, document and maintain operational policies and procedures, including the designing and documenting detailed process flows, and the development of operational performance and quality metric standards and reports
Proven experience in facilitating white-boarding sessions with cross-functional teams and working on large-scale technology projects
Experience working in an Agile environment will be an advantage
Experience in a telecommunications environment is advantageous but not essential
Written and verbal communication, including technical writing skills
Should you not receive a response within 10 working days, please consider your application as unsuccessful
Desired Skills:
- Business analysis