The Role: We are recruiting a 2nd Line IT Support Engineer on a permanent contract.
Role Objective: Direct User communication verbally and written for assistance in Software distribution, 1st and 2nd line Desktop Support.
Skills and Experience: Qualification Required:
- Grade 12
- International MCSE qualified or international equivalent
- A+ / N+ (or equivalent) entry level IT qualifications
Preferred Qualifications:
- ITIL Foundation
- Microsoft 365
- Azure
- AD
- Soft skills certificates
- Mobile Technology certifications
- Some server and network support experience
Experience Required:
- Minimum 3-5 years desktop support experience.
- Some server and network support experience (advantage).
- Minimum 3-5 years desktop support experience.
Key Accountabilities: Duties/Responsibilities:
- Assisting in 1st/2nd line technical support.
- Call Management
- Working to SLAs
- Building strong relationships with customers.
- The ability to take ownership of customer problems.
- A proactive approach to customer problems and an understanding of customer perception.
- Remote Incident Resolution
- Software Deployment
- Ability to multi task and meet specific goals set by supervisors and management
Personality and Attributes:
- Good communication skills
- Self-sufficient