ENVIRONMENT:
A fast-paced provider of IT solutions seeks a highly skilled Technical Support Agent to provide superb 1st line technical support to its remote customers. You will resolve user problems, interact with users via email, phone & online chat and record all user engagements in the CRM system. The ideal candidate requires strong communication skills, have 3 years work experience in a similar role in a technical call centre environment with demonstrable IT experience including hardware support & networking and a good grasp of Linux instructions.
DUTIES:
- Deliver exceptional technical support service to resolve user problems.
- Interact with users via email, phone, and online chat.
- Record all user engagements in the CRM system.
- Identify problematic system trends/problems and alert management.
- Work over weekends or public holidays on alternative weekends & public holidays.
REQUIREMENTS:
- A minimum of 3 years in a technical call centre environment.
- Demonstrable IT experience, including hardware support and networking.
- Good IT skills, including a good grasp of Linux instructions.
- Ability to learn new technical skills rapidly.
ATTRIBUTES:
- A great positive attitude and interpersonal skills.
- Excellent verbal and written communication skills.
- Punctual and time management skills.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
COMMENTS:
When applying for jobs, ensure that you have the minimum job requirements. OnlySA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to [Email Address Removed] and mention the reference numbers of the jobs. We have a list of jobs on [URL Removed] Datafin IT Recruitment – Cape Town Jobs.
Desired Skills:
- Technical
- Support
- Agent