Role Purpose:
- Provide high quality application and systems support
- Understand the nature and business impact of requests and perform the required analyses
- Provide second line support for technical and functional solutions
Qualifications
- Related Diploma
- Bachelor’s Degree Advantageous
Experience
- At least 3-5 years in an application support environment
- Experience working in a high availability environment with multiple operational instances
Technical Competencies
- Hands-on experience with some of the following disciplines
- Oracle, SQL Server
- Web Methods
- Web Services
- Automation / Scheduling tools / frameworks
- SOA
- SQL
- SharePoint
- F5
- SQL Server Integration Services
- SQL Server Reporting Services
- ESB
- Microsoft Frameworks (CSF, CCF, etc.)
- Working knowledge of API-based services (e.g., REST, SOAP)
- Understanding of basic integration concepts
- Basic knowledge of the Agile and Software Development Life Cycle (SDLC) processes, cloud computing, ITIL, COBIT
- Facilitation
- Investigative / Fact Finding
- Structured analysis
- Command of the English Language
- Excellent Communication Skills
Desired Skills:
- Information Technology
- Application Support
- Systems Support