- Managing of SFTP and client / service provider portals.
- Prepare and Import files (handover, payment, trace, and ad-hoc) on both Excalibur and Lexpro.
- Import of financial transactions from Lexpro.
- Attend to report extracts daily, weekly, monthly and any ad-hoc requests.
- Attend to weekly and monthly client recons.
- Liaise with relevant parties regarding query escalation (client / service provider).
- Attend to data related queries from call centre.
- Data analysis on outcome of campaigns or handover / trace data.
- Collaborate with Call Centre Manager regarding campaign / collection strategies.
- Implement new and/or improve on existing strategies and processes.
- Develop / liaise with service provider regarding existing and newly developed reports.
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Create Email campaigns (as and when required) on Rocketmailer
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Ability to work and complete projects without supervision, self-motivated.
- Ability to communicate with discretion and professionalism, understanding when confidentiality is needed.
- Analytical approach to problem solving & solution driven strategy development
- Capable of always working on multiple projects / instructions.
- Strategy implementation with excellent organisational skills.
- Strong knowledge of systems, processes, and techniques
Desired Skills:
- Call Centre
- Advanced Excel
- Excalibur
- Lexpro
- Debicheck
- Attention to detail
- Critical Thinking
- Ability to work in a team
Desired Work Experience:
- 1 to 2 years Data Analysis / Data Warehousing
Desired Qualification Level:
- Grade 12 / Matric
About The Employer:
Confidentiality and Disclaimer:
At LGR we take data privacy seriously. In order to execute the mandate of our clients, we deal with your data in various ways. Kindly familiarise yourself with our processes by visiting [URL Removed] Should you not consent to LGR collecting, processing and storing your data as described, kindly reply to this email with the words ‘No Consent’. Should we not receive an email as aforementioned, your consent is implied and accepted.
The content included in this email is confidential, intended solely for the use of the addressee and is legally privileged. Access to this email by anyone other than the lawful recipient is unauthorised. Should you have received this communication in error, any disclosure, distribution or any other action relating to this email is prohibited and unlawful. Even though all reasonable steps are taken to ensure that data integrity is retained, and that electronic communication reaches the correct recipient, no liability whatsoever is accepted if data is incorrect or does not reach its intended recipient.
Please take note that our office will never change our trust bank account details via email or other electronic means. Therefore, we do not accept any responsibility for losses or damages as a result of payments made to the incorrect account based on fraudulent banking details you received electronically. Kindly contact our office immediately should you receive any correspondence in which different bank account details from what we have confirmed with you, are provided.
Important: Cybercrime is increasing daily – it is your responsibility to take the utmost care and ensure that you verify your payment beneficiary as correct before you process any payment to us or our clients. If you are unsure, contact the number on our website.