Information and Communication Technology (ICT) Technician.
Information and Communication Technology (ICT) Technician. The successful candidate will provide a high standard of technical support and ICT service delivery to end users. The incumbent must have a good knowledge of hardware and software installation, networking, and configuration of computers. Troubleshooting and the ability to prioritise work should be the strengths of those aspiring for this appointment.
Experience:
The most eligible candidate must hold an appropriate and recognised relevant qualification at NQF Level 5 on the 10 Level NQF or equivalent. An appropriate and recognised relevant qualification at NQF Level 6 on the 10 Level NQF will be advantageous.
A minimum of 5 years’ experience in Information Technology (IT) technical support is required. More than 5 years of relevant experience will be an added advantage.
Responsibilities:
- Attend to the user requests for technical support
- Install and configure desktops, laptops, telephones, and APNs as required
- Install operating systems on computers
- Install and Configure 3rd party software on all computers
- Provide ad-hoc user training as required
- Issuing IT assets to users and returning assets from users
- Conduct IT Inventory Management
- Track decommissioned IT assets
Desired Skills:
- APN
- hardware and software installation
- Provide ad-hoc user training