We are looking to hire a Desktop Engineer I to join our Cape Town based client on a permanent basis. We recognize individual excellence and provide continuous learning and development opportunities for individuals who are driven to produce the best.
Essential Functions:
- End user support to 450 users across 3 sites
- General support of end-user computing for hardware, networking, printing, application, OS and boardrooms equipment
- Set up and preparation of hardware for distribution to users
- Achieve expected SLA and quality requirements and KPIs to support client contract objectives
- Excellent verbal communication to deliver remote or telephonic support
- Effective time and call management to support contractual objectives
- Effective use of Call Management System and tools to effectively measure the delivery of services
- Ensure effective resolution of calls within agreed timelines at expected service quality
- Timeous escalation to ensure resolution within agreed timelines
- Frequent and appropriate communication with users wrt resolution progress of incidents and requests
- Management of stock room
Required Qualifications:
- National Senior Certificate
- A+ N+
Preferred Qualifications:
- MCSE
- Hardware Certifications are advantageous.
- Mobility Support qualification
- ITIL
- Customer support soft skills
Experience Required:
- 5-7 Years IT Experience in remote End User Support
- Must be experienced in Microsoft environment, practical approach, IT generalist
- Experience in Network Support
- Working within a team onsite at the client
- Remote Support
- Assist with moving IT equipment
Desired Skills:
- Systems Analysis
- Complex Problem Solving
- Programming
- C#
- Java
- SQL
- HTML