Purpose of The Job
To provide technical support, maintenance, configuration, and installation of servers, workstations, and related equipment in line with industry best practices while providing tier 3 support to desktop support staff
Minimum Qualifications and Experience
- 6 years experience in Systems Administration (Essential)
- Certificate in MCSA Information Technology (Essential)
- Certificate in MCSE Information Technology (Essential)
- Certificate in CCENT Information Technology (Essential)
Job Responsibilities
Operations and Support:
- Maintain and administer computer systems and related computing environments, including computer hardware, systems software, applications software, and all configurations.
- Analyze system logs and identify potential issues with systems.
- Maintain and update an asset list of servers and workstations and other computing-related devices.
- Planned, coordinate, and implement system security measures to protect data, software, and hardware.
- Monitor the performance of computer systems and perform periodic performance reporting to support capacity planning.
- Perform data backups, testing, and disaster recovery operations.
- Coordinate system access and use.
- Design, configure, and test computer hardware, software, and operating systems.
- Plan and implement configuration management, group policy, and compliance baselines.
- Provide hands-on system administration support, system maintenance, and operations support.
- Maintain systems stability through advanced troubleshooting, timely resolution of problems and incidents, and proactive maintenance.
- Maintain software license inventory and compliance.
- Research and recommend innovative, and where possible automated approaches for system administration tasks.
- Perform performance tuning, hardware upgrades, and resource optimization as required.
Information Security:
- Manage all system-related security.
- Perform regular system security monitoring to identify any possible intrusions.
- Ensure security policies and procedures are adhered to.
- Deploy, manage, monitor, and configure antivirus and endpoint
protection.
- Ensure system update compliance by applying critical or security patches, roll-ups, and upgrades on a regular basis.
IT Standards: - Maintain operational, configuration, or other procedure standards.
- Execution of IT standards in accordance with various policies and procedures.
IT Projects: - Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
- Configure related solutions for various projects and operational needs.
- Develop and maintain installation, configuration procedures and documentation.
People Management: - Promote teamwork, provide support, manage, and evaluate performance by creating and maintaining individual development plans and performance contracts for subordinates.
- Resolve issues escalated by other IT staff and end users.
- Set goals and objectives for the team.
- Assist with developing and coaching team members.
- Comply with HR and company policies and procedures as well as legislation and current labor agreements.
- Conduct and participate in Performance Reviews for sub-function.
Desired Skills:
- System Support
- System Administration
Desired Work Experience:
- 5 to 10 years Systems / Network Administration
Desired Qualification Level:
- Certificate
Employer & Job Benefits:
- Medial aid 50% Pension Contribution 12%