Position available for a 1st Line Support Technician in Randburg.
Minimum Requirements
- IT Diploma/Degree
- Office 365 certificate
- ITIL
- A+ and N+ certificates
- More than 4 years in an IT Support role
- 2 yrs experience with Active Directory
- 3 yrs experience with Desktop Support
- Experience with Microsoft Exchange
- Microsoft Active Directory skills
- Networking knowledge of TCP/IP, DHCP, DNS, HTTP, HTTPS, SMTP, ICMP
- Be based near Randburg
Duties and Responsibilities:
- Provide 1st line support
- Support call logging & updating
- Desktop & peripheral support
- User support
- Network support
- Remote and telephonic support
- Ensuring all incoming Helpdesk calls are answered within SLA
- Resolving calls within SLA
- Appropriate & timeous call escalation
- Identify repeat problems with associated action plans
- Software and hardware installations
- Ensuring all work is done in accordance with company policies & procedures
When applying, ensure your CV is in WORD of PDF format, and not scanned. Our software will not be able to match you to positions if it is scanned. Scanned cv’s will not be considered.
Please accept your application as unsuccessful if you had no feedback within 14 days of applying. We will keep your CV on our database and match to other suitable positions. We will contact you in future should you match a different position.
PLEASE NOTE: We use Placement Partner to track and manage applications and can only accept applications received through this portal. We do not accept any applications by email or Whatsapp. If you are unable to apply through the link we have provided, please upload your CV to our website [URL Removed] We reserve the right to stop/renew adverts.
By applying to our adverts, you accept our POPI Act policy, a copy which be found on our website.
Desired Skills:
- A+
- N+
- Office 365