Vacancy: Junior Helpdesk Support Technician
Location: Bryanston
We are looking for a friendly and reliable MS 365 Junior Helpdesk Technician to provide technical assistance and hardware support to our teams in a MS365 cloud native ecosystem. The candidate will need to have a knack for all things technical and enjoy answering a variety of IT support questions that arise from our day-to-day IT operations. Duties will include setting up new devices according to strict protocols and enrolling them into Microsoft Intune. The candidate will need to attend to a variety of inbound support requests from end-users via a ticket system and be available to support telephonically and via our remote management system. Hardware, software and firmware upgrades and maintenance form part of day-to-day duties.
Duties
- Proficient in installing, setting up and troubleshooting Windows Operating systems.
- Deploy all new devices according to protocol and enroll into MS Intune.
- Follow responsible protocols and procedures to maintain the Data Protection Policy and to ensure all safeguards are followed and permission controls are strictly maintained.?
- Attend diligently and with patience and enthusiasm to a variety of Microsoft 365 desktop support requests via the ticket system.
- Provide guidance to end-users on basic security best practices.
- Keep a detailed of record of each install and sign-off from the Helpdesk lead for accuracy and completeness.?
- Be aware and ready to react in alignment with the emergency response plan and contact list.
- Deliver a high-level of service, which is proactive, cooperative, and dependable by monitoring user needs and developing rapport with management and staff.?
- Assist the Helpdesk Technician lead to procure hardware and software as per specified requirements.
- Keep an accurate IT asset register.
- Aid the Business Systems & MarTech manager with ad hoc tasks as required.
- Effectively communicate the status of ongoing tasks, reporting weekly or as agreed upon for action items.
- Occasional after-hours support when urgently needed.
Requirements
- IT Helpdesk support employment experience and/or related qualification.
- Basic experience in Microsoft cloud environment.
- Microsoft Office 365 Suite proficiency.
- Laptop hardware maintenance experience.
- Basic computer networking experience.
Remuneration
- Market related.
Desired Skills:
- Help Desk Support