As IT teams start planning, and organisations adapt to 2023’s biggest disruptor – generative AI (GenAI) – the new year will see a mixture of both new and key trends gaining traction across networking, Edge, Private 5G, data centres and cloud, according to Dimension Data.
“2024 promises to be a pivotal year marked by groundbreaking trends that will reshape the digital future and open up extensive opportunities for our South African and the MEA region, enabling us to deliver full stack services and innovation across consulting, applications infrastructure, connectivity, and operations,” says Alan Turnley -Jones, CEO of Dimension Data South Africa.
“We are not merely witnessing a wave of innovation; we are orchestrating it through new ways of working, thinking, and most importantly, delivering. In the coming year, technology will metamorphose into a force that transcends borders, shaping a future where it is not just a tool but an integrated, indispensable part of our business operations to support our clients by providing them with highly differentiated services and industry specific solutions that have been globally tried and tested.”
‘Dark NOC’ will enter the lexicon of the networking world
With the speed at which AIOps has advanced, the idea of a completely automated, lights out Network Operations Center is quickly becoming an ideal. Over the next 12 months, networking companies will further embed AIOps into their broader operations to improve network quality, support engineers, and modernise infrastructures.
While automation lays at the heart of a ‘Dark NOC’, human talent will be key to making it a success. Network providers will need to focus on upskilling, as well as ensuring they have made the necessary preparations from a technological standpoint – from standardising APIs to optimizing data processes.
Networking specialists must understand where automation helps and where human talent is still an essential part of the networking function.
AI will drive investment in more disruptive energy supplies for data centre infrastructure
Typical data center racks consume around six to eight kilowatts of electricity. AI is accelerating that increase in density, and it is now common to see racks anywhere from 50 to 100 kilowatts, and beyond.
The expectation is that power consumption will double and triple in the coming years. These racks, which consequently generate more heat, and need more cooling, are playing havoc with enterprises net zero targets.
In 2024, more enterprises will work in close partnership with their energy providers to explore more sustainable options. Tightening data center regulations will accelerate this disruptive trend, as more governments and subscribers prescribe specific energy efficiency usage and/or supplies, to meet their own sustainability goals.
Dimension Data is already using techniques like liquid immersion cooling, district heating projects, and researching solar panels in space to power its data centers, among other things.
Sustainability will be integral to all new tech solutions
Sustainability has previously been identified as a top three driver of innovation and primary consideration in the IT procurement process. Next year, it will have a much greater impact on which technologies IT teams’ pilot, invest in, procure and scale – particularly as regulations evolve, newly develop and tighten.
For example, as of 1st January 2024, 50% of the electricity used in German data centers must be supplied by unsubsidized renewable electricity sources. From 2027, the requirement will be 100%.
On their path to net zero and nature-positive operations, enterprises will increasingly look to leverage new technologies like Private 5G networks, used by global enterprises such as LyondellBasell and Schneider Electric, to drive critical smart factory applications that contribute to ESG initiatives – from carbon mitigation to circular economy of infrastructure hardware. Greater pressure on IT suppliers will also help industries achieve their sustainable development goals and KPIs.
Optical networking will get closer to mainstream
The increased focus on network efficiency, reliability, sustainability and being future-ready will bring optical networking to the fore in 2024. Recent trials prove the potential – achieving 1,2Tbps transmission rates.
Across all industries, over 90% of senior executives are looking to modernise their networks, ensuring they are set up for the existing challenges they face, as well as those yet to come.
There is also a wider concerted effort to overcome the limitations of existing infrastructure with optical technologies. More than 100 organisations are now partnering to drive the IOWN (Innovative Optical and Wireless Network) forward, ensuring the world is ready for future technologies and bringing optical networking closer to mainstream.
IoT ecosystems will boost P5G and Edge adoption
The combination of IoT, Private 5G, and edge computing will enable organizations to gain real-time insights and make better decisions. With enterprises accelerating digitisation efforts, more connectivity and even more devices are needed as enterprises continue to digitise their physical environments.
The edge will significantly grow in importance as enterprises need data to feed analytics platforms powered by AI/ML. Increased automation due to labor shortages, computer vision, and digital twins will be key use cases driving the need for robust edge capabilities.
To go further, organisations need outside help, with eight in 10 expecting their dependency on third-party edge services to grow over the next two years.
Human skills will be essential for the uptake of AI
NTT’s 2023 Global CX Report found that the majority of CX interactions still require a form of human intervention, with executives agreeing that this will remain a critical part of customer journeys. Despite four in five organisations planning to incorporate AI into CX delivery within the next 12 months, the human element will be central to its success.
As enterprises turn their attention to how automation can complement and enhance human capabilities, they will place greater emphasis on closing the mounting skills shortages that will challenge AI aspirations. The fundamentals of AI and big data analytics will become baseline skills for a majority of jobs across industries, but new hires won’t be the only pathway.
Research by NTT Data uncovered that business leaders are more likely to have seen profitability of more than 25% over the last three years because of investments in reskilling and upskilling initiatives. This will continue into 2024, with more curated teaching experiences to help close skills gaps and meet the needs of organisations.
Invisible clouds will start to go vertical
When working well, cloud environments become invisible, leaving applications on stage, front, and center. This has largely been achieved with office apps, project management tools, CRM solutions and the like, but not quite yet mastered for specific industries. That will change next year.
In 2024, vertical specific clouds package software, PaaS, and IaaS layers to deliver industry-centric use cases focused on business outcomes, rather than the technology itself will increase. Analysts have been expecting this for some time, and there is now a great deal of interest in these projects.
A transformation services provider for the transportation and defense industries, has already transitioned to a managed cloud infrastructure to optimize spending and reduce costs.