IT Desktop Support Analyst with minimum 4 years’ 2nd Line technical support experience and A+ Certificate required to provide 2nd line support including maintenance, installations, testing of equipment, commissioning and fault finding for a company based in Boksburg.
Minimum requirements
- Grade 12 with IT qualification essential
- Minimum 4 years’ experience in a fast pace, highly pressurized environment required
- Previous corporate experience required
- 2nd Line Desktop Support, Hardware and Software experience essential
- Valid Driver’s license required
Responsibilities:
- Desktop Support – 2nd Line support to all group branches and offices re hardware, software and network requirements
- Enforce system operating procedures for User Desktop System
- Perform weekly and monthly procedures, re Patch Management, Virus Scans, Event Logs, etc
- Remote support to all employees and arrange transport for IT Hardware to various sites
- Assist with connectivity requirements
- Support all desktop software and hardware, including rebuilds corrective action in case of hardware/software failure for all desktops
- IT Training – conduct It policy training to all stakeholders
- IT Hardware – Set up new computers, cell phones and devised, rebuild old computers and maintain all printers
- IT Assets – Correct disposal of assets, report on all waste disposal, assist in creation of IT Compliance documents
- IT Procurement – assist in procurement, quotations from suppliers, sign off all required documents, ensure all equipment accounted for at all times
- IT Projects – documentation, time management, scope and budget, assist in implementation
- IT Compliance – Endpoint security, ensure operating systems are updated and monthly reports
If you are a SA citizen and your CV meets the above requirements, please respond via email to [Email Address Removed]
Recognising that diversity is key to excellence, our client especially encourages members of designated groups to apply.
If you have not heard from us within a 2 week period, please deem your application as unsuccessful
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- That the information you have provided to us is true, correct and up to date.
Desired Skills:
- Desktop Support
- Support Analyst
- IT Support
Desired Work Experience:
- 2 to 5 years
Desired Qualification Level:
- Certificate