Role: Support Engineer (ISP – 1st Line)
Location: Illovo, Johannesburg
A well know, leading ISP is looking for a dynamic Support Engineer- L1 to join their team. It is an exciting working environment and there is a lot of opportunity for growth and development: (L2/L3/Implementations/DevOps). They are looking for “movers and shakers” who have curious minds who are keen to grow and learn. They have fantastic offices which also include free meals at their canteen.
Requirements:
- Very good communication skills – MUST HAVE
- Previous network support experience within a Service Desk environment, ideally within an ISP
- Professional with a calm manner, even under pressure
- Hands-on experience with network equipment, ideally with vendors such as Cisco and Juniper
- Good understanding of networking concepts, protocols and technologies: TCP/IP, VLAN’s, routing protocols etc
- Familiarity with network monitoring and troubleshooting tools (e.g., Wireshark, Nagios, SolarWinds)
- VoIP support experience would be very beneficial but not a must
- Excellent problem-solving and analytical skills
Qualifications:
- Tertiary education: Degree or Diploma would be beneficial
- CCNA (ideally) or N+
Desired Skills:
- CCNA
- 1st Line
- ISP
- Support Engineer
- A+