Hire Resolve’s Client is seeking a motivated and customer-oriented Technical Support professional to join. As a Technical Support specialist, you will play a crucial role in providing technical assistance and support to our clients. You will be responsible for diagnosing and troubleshooting technical issues, providing timely solutions, and ensuring customer satisfaction.
Responsibilities
- Provide technical support to clients via phone, email, or in person
- Diagnose and resolve software, hardware, and network issues
- Install and configure software and hardware components
- Assist in the implementation of new systems and technologies
- Document and maintain accurate records of client interactions and solutions
- Keep up-to-date with the latest technology trends and advancements
- Collaborate with team members and other departments to deliver exceptional customer service
Requirements
- High school diploma or equivalent
- 1-3 years of experience in technical support or a related field
- Strong problem-solving and troubleshooting skills
- Excellent communication and customer service skills
- Proficiency in various operating systems (Windows, macOS, Linux)
- Basic knowledge of networking concepts and protocols
- Ability to work independently and as part of a team
- Experience with ticketing systems and remote support tools is a plus
- License and vehicle
- Good understanding of mobile devices will be beneficial
Certifications
- CompTIA A+ and N+ are the minimum starting points. Anything better is a bonus.
Benefits
- Highly competitive salary for this role based on experience.
- R180K – R120K +/- monthly
- You can also?visit the Hire Resolve website:?[URL Removed]?or email me:?[Email Address Removed]
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
Desired Skills:
- Technical Support
- Technical Support
- Technical Support